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Nighthawk AC1900 R7000 2.4ghz wifi not working
I'm running the most recent firmware V1.0.7.6_1.1.99. So my R7000 will broadcast 2.4ghz inconsistently, until none of my devices are able to connect to it. The devices will be "No internet, secured"....
Hi kman68,
Reset the router to factory default and try to reconfigure it manually.
Steve_tanner wrote:The devices will be "No internet, secured". I've run troubleshooting on two different laptops on that network, and both devices give me different reasons as to why they cannot connect.
I think that means something different. That means I believe that they devices ARE connected to the router but there is NO Internet connection? That is they ARE connected to the LAN but not the WAN.
What were the various reason you did get?
On the failing PC's/Laptops please open a CMD prompt and run IPCONFIG /ALL on them and paste the results here, especially if one is connected and one isn't.
Important items would be the IPv4 Address, Default Gateway, DHCP Server, and DNS Server if you only want to post those without all the other
info.
On the failing wireless devices can you connect a cable to rule out something on the LAPTOP causing a problem?
Also, enable logging if you had not and see if anything appears there?
Did it work with older F/W versions? Have you tried going back to the last one you had?
Did you re-enter all your settings after flashing the new version?
OK! A lot of info to pack into this, so I'll piece by piece here:
The most common problem Windows troubleshooting finds is "The DNS server isn't responding" I also occasioanlly get "Your computer appeats to be correctly configured, but the device or resource (www.microsoft.com) is not responding.
The info from my IPCONFIG /ALL is as follows:
IPv4 Address: 192.168.1.5
Default Gateway: 192.168.1.1
DHCP Server: 192.168.1.1
DNS Server:: 192.168.1.1
I can confirm that a wired connection works with both laptops unable to connect to the 2.4ghz network.
and I have to admit I'm not suuuuper savy when it comes to networking issues so I'm not sure what these last two lines mean:
"Did it work with older F/W versions? Have you tried going back to the last one you had?
Did you re-enter all your settings after flashing the new version?"
Steve_tanner wrote:I have to admit I'm not suuuuper savy when it comes to networking issues so I'm not sure what these last two lines mean:
"Did it work with older F/W versions? Have you tried going back to the last one you had?
Did you re-enter all your settings after flashing the new version?"
Those are questions about what you had before and did after if you updated the firmware.
I assume you updated the firmware to get to the latest release, the router was NOT shipped with that version.
If so, what version were you using before you updated? Don't know, that is OK too.
Last question is vital. If you DID update to the latest firmware, you should (must according to NG) re-enter all your settings. Manually, not re-loading saved settings.
I noticed in your initial post that you've tried 'Factory resets'. That means you did the pressing and holding of the recessed button in the back, right? Not powering off and on the router right?
Also you said " I've maybe been using this router for 24 hours." but does that mean with the latest firmware or that the router was brand new with that level of flash and you've only had it a day? If it is new, CALL NG support as you might have a bad router (or return it to the place of purchase and get another).
Yes I have reflashed the most recent firmware a number of times, (their customer service advised me to do this as well) and I don't know which version it shipped with.
When I say I have done 'factory resets' I mean that I've gone into the router webpage and reset the router to factory defaults. But I've also used a paper clip to hold in the 'reset' button for 60sec to reset the routher that way too.
The reason I don't think it's broken is, prior to this I bought a comparable Asus router and had the exact same issue. I ended up taking it back a few days later and replacing it with the nighthawk. It's not impossible for both routers to have the exact same issue, but it kind of seems unlikely right?!
If two routers from different brands had the same issue, then it's very likely that the routers were not the problem. Instead, it's likely that the 2.4 GHz band is unusable in your area. You should run a Wi-Fi Analyzer program to survey what networks are around you. If you live in an apartment, for example, that would potentially be a worst case scenario.
