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Forum Discussion
djbiehl6
Jun 13, 2019Aspirant
Nighthawk AC1900 R7000 Slow Hardwired Speed
Router Model: Nighthawk AC1900 Smart Wifi Router Model R7000 PC: Intel gigabit ethernet adapter (up to 1000mbps) The new pc I built does not have a wifi card built in so all I have is ethernet h...
- Jun 13, 2019
Latest from app does not give me a number. I am not a mind reader.
Also have you tried reset and reconfigure? That would probably be the next step as you probably have auto update on and the router was updated without your knowledge.
myersw
Jun 13, 2019Master
First question is what version of firmware are you running, number not something like latest.
What steps have you taken to try to fix?
Things like reset the router and reconfigure. Know that is a pain, but does fix issues, especially if new firmware install. Things like auto update on can cause issues as you are not aware that a firmware update has happened.
djbiehl6
Jun 13, 2019Aspirant
myersw wrote:First question is what version of firmware are you running, number not something like latest.
What steps have you taken to try to fix?
Things like reset the router and reconfigure. Know that is a pain, but does fix issues, especially if new firmware install. Things like auto update on can cause issues as you are not aware that a firmware update has happened.
Bill,
I checked my latest firmware from the nighthawk app yesterday and it said it was up to date already. I restarted my modem and router and couple times yesterday when trying to troubleshoot the issue.
- myerswJun 13, 2019Master
Latest from app does not give me a number. I am not a mind reader.
Also have you tried reset and reconfigure? That would probably be the next step as you probably have auto update on and the router was updated without your knowledge.
- myerswJun 13, 2019Master
You might want to read this thread. Folks having issues similar to yours and some suggestions as to possible firmware to try. I am assuming you are on the .64 firmware since that is "latest".
- djbiehl6Jun 13, 2019Aspirant
I was running firmware V1.0.9.64_10.2.64.
I ended up factory resetting the router and when I finished setting it up again I ran a speed test. 295mbps download with the hardwire connection. It's unfortunate I couldn't figure this out sooner. By the way, I'm still running on firmware V1.0.9.64_10.2.64 and those are the speeds I am getting. Everything is working now. Thanks for the help.
- djbiehl6Jun 13, 2019Aspirant
myersw wrote:
You might want to read this thread. Folks having issues similar to yours and some suggestions as to possible firmware to try. I am assuming you are on the .64 firmware since that is "latest".
myersw wrote:
Latest from app does not give me a number. I am not a mind reader.
Also have you tried reset and reconfigure? That would probably be the next step as you probably have auto update on and the router was updated without your knowledge.
Bill,
I am sorry. I am not at home to check the firmware number. I will verify when I get home and report back. After I verify the firmware, I will reset and reconfigure. Make sure auto update is not on. If that doesn't do it, I will rollback the firmware to .42. I'll report back with any updates.
Thank you,
Dayton