Nighthawk R6700 frequent wifi disconnects after firmware V1.0.2.8 update.

[btv_94]

I've been experiencing frequent wifi disconnects on all devices. All wired connection is still working.

Each time happens I have to recycle power both modem and router and everything is fine for about a day.

Any advice and suggestion would be appreciated.

The setup:

AC1750 Wifi Router (not a version number. AC1750)

Modem  Arris surfboard sb6183

[plemans · Accepted solution]

If you update firmware and have issues, a reasonable first step is to factory reset and reinstall. See if it helps.

If it doesn't, then you can downgrade the firmware. maybe that one has issues with your device. 

[plemans · Accepted solution]

If you update firmware and have issues, a reasonable first step is to factory reset and reinstall. See if it helps.

If it doesn't, then you can downgrade the firmware. maybe that one has issues with your device. 

[btv_94]

Thanks plemans for reply,

I'll do reset and reinstall as suggested and will report back.

[btv_94]

I didn't reset the router since my last post. The router was working fine for 10 days, then it got disconnected. This time both wired and wifi didn't work through the router. I called spectrum tech support thinking that maybe the modem is the cause, but it's not the case. With single ethernet cable from modem to my desktop pc, the internet is working and was told by spectrum tech support that the problem is the router. 

So i did the factory reset and still nothing. Not sure if the new update cause the hardware to fail or the hardware itself just died.

Working from home, must have internet connection. Went out and get new router within 3 hours and everything is working again. 

[Haranadh]

I am assuing they are seeling defective equipments.  I am also facing the same issue. I am using verizon it's working directly with computer, but with router frequently disconnecting and not connecting again back with devises. for TV we need to give password again and again.

it's frustration.  I want to give back defective equipment with them for replacement.

Thanks

Hari