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Esbeuu's avatar
Esbeuu
Follower
Oct 19, 2022

Nighthawk R7000 AC1900 - WiFi Randomly Drops on Devices

Hello,

 

I recently bought the Nighthawk R7000 AC 1900 and the last couple of days I have noticed that devices will lose internet connection randomly.  Some will stay connected, some will drop.  Any solutions to this problem?

 

Thanks!

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 19, 2022

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

    What wireless devices do you have connected? 

    How is the routers wifi configured on the Basic and Advanced WIFI settings menus? 

     

    What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Oct 19, 2022
    Esbeuu wrote:

    .... the last couple of days I have noticed that devices will lose internet connection randomly.  Some will stay connected, some will drop. 

     

    What do you see when this happens?

     

    Tell us a bit more about your set up and where you see signs that these wifi clients lose their connection.

     

    Wifi is two-way process. You need to pin down where the fault lies.