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Pops109's avatar
Pops109
Aspirant
Feb 20, 2022
Solved

Nighthawk R7000 blue light not connecting to Wi-Fi

All of a sudden my R7000 has all blue lights and does not connect to the internet. Unfortunately I am not at the location where the router is located. Each morning I have it set, using a 24 hour time...
  • FURRYe38's avatar
    FURRYe38
    Mar 31, 2022

    Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch.

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Mar 01, 2022

I would suggest having someone go on site and help you with this router if you can't be there yourself...

Pops109's avatar
Pops109
Aspirant
Mar 01, 2022

Thanks. Unfortunately, I do not have anyone semi-computer literate that can help. 

It just baffles me that all the lights seem to indicate everything is OK, yet nothing connects to the internet.  According to my Nest thermostats it stopped communicating on Feb 14 arounf 4 am. 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Mar 01, 2022

    Ya you or someone that can help you out will need to be on site. 

  • Pops109's avatar
    Pops109
    Aspirant
    Mar 30, 2022

    I’m finally back at this router’s location. I reset the modem Arris model TM1602A and the R7000 router. I also changed the cable connecting the two. All lights are still white, yet still cannot connect to Wi-Fi.

    Ant help would much be appreciated. 

     

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Mar 31, 2022

    Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch.

  • Pops109's avatar
    Pops109
    Aspirant
    Apr 03, 2022
    Thanks. That is what I had to do. Then had to reconnect almost all smart devices. Some I had to just log into the network. Others I had to forget then reinstall. Don’t know why this happened. Hope it doesn’t do it again. If it does I think I’ll replace the router. Thanks everybody for all the assistance.