Orbi WiFi 7 RBE973
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Re: Nighthawk R7000 not connecting to internet

Palmcricket
Aspirant

Nighthawk R7000 not connecting to internet

We recently had a storm come through and our electricity went off for a split second, now my router is not able to connect to our internet.  The wifi shows up on our devices but is not able to load anything.  We live in the country so we have satellite internet.  I have unplugged both power sources (to the router and to the antenna) and i have reset the router numerous times, each time it has rebooted, and i go into the genie it can't connect to the internet.  Any help or suggestions would be great. 

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
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Palmcricket
Aspirant

Re: Nighthawk R7000 not connecting to internet

It was my isp they were having problems thank you for the reply.

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JamesGL
Master

Re: Nighthawk R7000 not connecting to internet

Hi Palmcricket,

 

Do you have modem or is the router directly connected to the wall? If you have modem, connect your computer directly to the modem and check the connection. Same thing if you don't have a modem, connect a computer directly to your wall patch and check if can go online. If no connection, you may need to check your ISP.

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Palmcricket
Aspirant

Re: Nighthawk R7000 not connecting to internet

It was my isp they were having problems thank you for the reply.
Message 3 of 4
JamesGL
Master

Re: Nighthawk R7000 not connecting to internet

Hi Palmcricket,

 

Thank you for the update.

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