Orbi WiFi 7 RBE973
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Nighthawk R7000 problems - connected devices are not appearing on app

cchin00
Aspirant

Nighthawk R7000 problems - connected devices are not appearing on app

I'm so frustrating.. why aren't my devices appearing in the admin app ? The devices are connected to wifi because they are working... what to do ?

Message 1 of 7
plemans
Guru

Re: Nighthawk R7000 problems - connected devices are not appearing on app

What firmware is on the router? 

What modem/gateway are you connected to? 

Do they appear in the browser GUI and not the app? (not a huge fan of the app)

Message 2 of 7
cchin00
Aspirant

Re: Nighthawk R7000 problems - connected devices are not appearing on app

Firmware..V1.0.11.126_10.2.112

 

I have an Arris Modem

 

In the router.. it says 5 devices are connected on the main screen but they are not listed when I click onto the next screen.. 

 

I had this router for almost a year ... It started not display the devices a couple of months ago.

Message 3 of 7
plemans
Guru

Re: Nighthawk R7000 problems - connected devices are not appearing on app

What arris modem is it? 

Have you tried a simple factory reset and reinstall?

Message 4 of 7
cchin00
Aspirant

Re: Nighthawk R7000 problems - connected devices are not appearing on app

The modem is from my ISP..

 

 

Message 5 of 7
plemans
Guru

Re: Nighthawk R7000 problems - connected devices are not appearing on app


@cchin00 wrote:

The modem is from my ISP..

 

 


So all my prior questions still apply. 

What actual modem is it?  It'll have a model on the label

did you try a factory reset and reinstall. 

Message 6 of 7
cchin00
Aspirant

Re: Nighthawk R7000 problems - connected devices are not appearing on app

arris TM1602A

 

I have not done a factory reset.. I dont want to do that yet  because we are  working at home

Message 7 of 7
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