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Internet Speed Down 103.92 up .67 Based on the Nighthawk App
Testing on Cell Phone on WIFI Download 15.3 Mbps Upload .02Mbps both using 2.4 and 5 Bands
Factory Reset 4/12/20, Change WIFI Name and Passwords.
House materials- Mainly wood and drywall
Sq Feet- 950, Main Floor and Basement, normally I am near the WIFI when testing on Cell Phone.
The reason that I tried a Factory Reset was I was getting where there was no response while using a cell phones on the WIFI and was having to reboot the wifi once a week, which that seemed to correct the issue. After the factory reset I am still running into a issue with slowness or unresponsive apps or programs on cell phones and laptops from time to time. I have no problems with streaming Firestick/Sling/Movies on TV, but if I bring up Facebook it will just sometimes scroll and scroll with no new content loading. Put if I turn off the WIFI, everything retuns to normal. Another example if I try to update my apps, it will just scroll or not start downloading, but as soon as I turn off the wifi it starts downloading. Also for my security cameras which are using hard connection, I get Network is unstable Connecting Again.
Status update. I think it was a mix of old modem and something wrong with the line. I didnt recall we had a boster put on the line several years ago, but the tech from Spectrum looked at each of the connections and cut off the current one to expose a fresh line and connector. He also bypassed the boster. After that we are running at over 100 down and around 10 up, which is very consistant. I dont want to try to go back and replace the new modem with the old on since we are running so good. Thanks for you help on this.
This issue has been occuring for the last 3-4 months. I thought it was time for a hard reset, so prior to then really no major changes except for firmware updates. I am using Spectrum as provider and use arris surfboard modem, I dont have the modem model number in front of me. But I have done several reboots with that hardware too.
This issue has been occuring for the last 3-4 months. I thought it was time for a hard reset, so prior to then really no major changes except for firmware updates. I am using Spectrum as provider and use arris surfboard modem, I dont have the modem model number in front of me. But I have done several reboots with that hardware too.
What arris modem? (when you get it)
What speeds do you pay for?
What speed do you get directly connected to the modem?
You can try installing version 1.0.4.28 for the firmware on the R8000. the newer version got netgear armor. Not all routers responded well to it. the usual first fix is to reset/manually reinstall but it sounds like you tried that. I'd try the downgrade.
I just spoke to Spectrum, they advised they do something on there end with my modem causing the issue. Looks like I will need to get a new modem, because the current one was added back in 2015. Let me try that out and see if that fixes the issues.
the arris SB6183 is a fairly competant modem. should easily be able to handle your 100mbps speed plus its docsis 3.0.
I'd be checking the signal level/quality before I'd be buying a new modem. Spectrum is great at blaming 3rd party equipment when its really their line.
if you log into it (192.168.100.1), there should be a modem connections page that shows your connections. take a screen snip of that and post it here.
Also, if you have any splitters, attenuators, or amplifiers in your coax line, remove them. They can add interference to coax.
No spliters on the line. I have a 30 day return policy on a new modem and with it being 5-6 years old, it could be the problem. Let me try that today and see if that improves the situation. If not they will need to have ISP check the line.
Status update. I think it was a mix of old modem and something wrong with the line. I didnt recall we had a boster put on the line several years ago, but the tech from Spectrum looked at each of the connections and cut off the current one to expose a fresh line and connector. He also bypassed the boster. After that we are running at over 100 down and around 10 up, which is very consistant. I dont want to try to go back and replace the new modem with the old on since we are running so good. Thanks for you help on this.
