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Re: Nighthawk R8000 X6 Slow Wifi speed

DSing
Guide

Nighthawk R8000 X6 Slow Wifi speed

Hi All

 

As above, I have a 900m/b connection but only getting around 500 down, but upload speed is fine at 120m/b.  I am with BT and they say I am set at 980 download, but they can only check if I have the BT Hub installed as to what is happening in my home.

 

I have also bought a nighthawk extender ac2200 and using that as an access point elsewhere in my home.  That is wired into the router and giving out 520m/b.

 

Is there any settings I can check on the router to see if that changes.

 

I have just done a factory reset on the router as it seems when I do a firmware upgrade, it affects speed dramatically, down to the 200's.  If I reboot it temporarily went back up for a few hours, then went back down.  The factory reset seems to reslove that though, but still not gettig anywhere near the speeds I should.

 

My sky box that has a gig switch in it and wired, is getting about the same speeds?

Message 1 of 17
plemans
Guru

Re: Nighthawk R8000 X6 Slow Wifi speed

Which sky hub/bt hub do you have? 

Many have their own integrated router and it can cause a double nat. 

https://kb.netgear.com/30186/What-is-Double-NAT

Message 2 of 17
DSing
Guide

Re: Nighthawk R8000 X6 Slow Wifi speed

I don’t use any other sky hub or BT hub for internet. The sky box I refer to is for TV my sky q box?

I don’t have my BT Hub plugged in, hence why BT can’t do a complete check in my home only the line.
Message 3 of 17
plemans
Guru

Re: Nighthawk R8000 X6 Slow Wifi speed

Something is supplying the R8000 with an internet connection. 

What is the r8000 connected to thats acting as a gateway?

Message 4 of 17
DSing
Guide

Re: Nighthawk R8000 X6 Slow Wifi speed

BT modem not the BT home hub sorry 🙂
Message 5 of 17
plemans
Guru

Re: Nighthawk R8000 X6 Slow Wifi speed

Got it but what model is it? Thats the key as some have integrated routers. 

Message 6 of 17
DSing
Guide

Re: Nighthawk R8000 X6 Slow Wifi speed

This is it thank you

Message 7 of 17
plemans
Guru

Re: Nighthawk R8000 X6 Slow Wifi speed

What firmware is on the router? 

Have you done a factory reset and clean install (not from backup)?
Make sure to leave qos, access control, traffic monitoring, and parental controls all disabled during setup

Message 8 of 17
DSing
Guide

Re: Nighthawk R8000 X6 Slow Wifi speed

Here you go 🙂

 

What firmware is on the router? Firmware Version V1.0.4.68_10.1.75

 

Have you done a factory reset and clean install (not from backup)? Yep yesterday, full factory reset and install, which did help increase the speed up to about 500 meg, but I have a 900 mb connection (I had 450 previously) BT say the line is fine.


Make sure to leave qos, access control, traffic monitoring, and parental controls all disabled during setup

Enable Dynamic QOS is off, traffic monitoring is off and no parental controls

 

Thank you

Message 9 of 17
plemans
Guru

Re: Nighthawk R8000 X6 Slow Wifi speed

How are you testing the speeds?

Message 10 of 17
DSing
Guide

Re: Nighthawk R8000 X6 Slow Wifi speed

wired and checking speed onmy sky q bix and also wifi..:-)

Message 11 of 17
plemans
Guru

Re: Nighthawk R8000 X6 Slow Wifi speed

test with a hardwired in pc/laptop

try different sites as well. when you get >500mbps, some test sites have issues saturating the line. 

Message 12 of 17
DSing
Guide

Re: Nighthawk R8000 X6 Slow Wifi speed

Cheers my speed has dropped to about 150 meg again tonight all very weird! Nothings changed from my side still set up same
Message 13 of 17
DSing
Guide

Re: Nighthawk R8000 X6 Slow Wifi speed

So my nighthawk x6 ac2200 which is wired into my router is giving 550 meg (still not near 900) and the R7000
Is currently testing at 150 meg 😳
Message 14 of 17
plemans
Guru

Re: Nighthawk R8000 X6 Slow Wifi speed

did you try testing with a laptop/desktop thats hardwired in? 

What website did you use?

Message 15 of 17
DSing
Guide

Re: Nighthawk R8000 X6 Slow Wifi speed

So I’ve tested with a few speed testers and my Wi-fi download speed sucks via Wi-fi tonight 150mb on. A 900 connection. Fast.com Speedtest.net etc. my wired is about 700mb straight from the modem.
Message 16 of 17
plemans
Guru

Re: Nighthawk R8000 X6 Slow Wifi speed

I get that your speeds directly off the modem is going to be full speed. So test the router directly off the modem hardwired and not over wireless. wireless is going to have variable speeds and isn't going to hit those speeds regardless. 

Message 17 of 17
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