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Nighthawk Router AC1750 keeps dropping out.

markmnh
Aspirant

Nighthawk Router AC1750 keeps dropping out.

Greetings,

 

I have had this router for one and a half years.  Recently it started to drop out several times a day.  I am not aware of any changes withihn my network.  Any suggestions?

Message 1 of 12
plemans
Guru

Re: Nighthawk Router AC1750 keeps dropping out.

AC1750 is a speed, not a model.

What actual router do you have? 

what modem/gateway is it connected to? 

What firmware is on it? 

Is it all devices dropping, just wireless? Whats exactly happening? 

Message 2 of 12

Re: Nighthawk Router AC1750 keeps dropping out.


@markmnh wrote:

 

Recently it started to drop out several times a day. 

 


What are the actual symptoms?

 

As @plemans hints, that could mean many things.

 

 


@markmnh wrote:

I am not aware of any changes withihn my network. 

 


Maybe the neighbours have been adding to the local wifi interference.

 

Message 3 of 12
markmnh
Aspirant

Re: Nighthawk Router AC1750 keeps dropping out.

Hi, Thanks for trying to help me out.  The Router is a RC6700v3 with the moist recent firmware.  It is connected to a Spectrum Modem.

 
I notice that I have lost the WIFI signal to the TV or other device.  I run into the office where the router is located.  Depending on how quick I am I find the router power light orange or white.  With all other lights out.  Typically it will restore itself in a few minutes.  When it comes back up I get the 2.4 and 5 GHz lights pretty quick but it takes a bit longer to get the internet light back up. This is most likely to occur late afternoon and into the evening.  The symptoms are typical of performance after a power outage or reboot.  I replaced the power supply yesterday but it just happened again.  This time it took longer to get the white power light back on and a good five minutes to get the internet light back up.  The internet provider tells me that the incoming cable is fine.
 
Thanks,
Mark Murray
Message 4 of 12

Re: Nighthawk Router AC1750 keeps dropping out.


@markmnh wrote:

The Router is a RC6700v3 with the moist recent firmware.  It is connected to a Spectrum Modem.

 

I assume that you mean R6700v3

 

Does that Spectrum Modem have a make and model? It could be the all important missing detail. That's why we always ask about it.

 


@markmnh wrote:
Depending on how quick I am I find the router power light orange or white.  With all other lights out. 

Orange or white? I see no "orange" option.

 

If the Internet LED is off, that explains why the wifi went down. Your Internet connection died. But the wifi LED should stay on.

 

Could be a hardware failure. 

 

What do the router's logs show?

 

 

 

 

 

 

 

Message 5 of 12
markmnh
Aspirant

Re: Nighthawk Router AC1750 keeps dropping out.

 

The orange light is what first comes on when you power up the WiFi router.  White would mean that the unit is functional.

 

I don't see anything in the router log that indicates a failure or looks unusual.  I have had this setup for a year and a half and it worked fine until recently.

 

The Spectrum Modem is a Hiltron Tech E31N2V1  DOSSIS 3.1 eMTA.

Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 6 of 12
plemans
Guru

Re: Nighthawk Router AC1750 keeps dropping out.

What actual firmware version are you on? 

the "most recent" hasn't always been the best with the R6700v3

Message 7 of 12

Re: Nighthawk Router AC1750 keeps dropping out.


@markmnh wrote:

 

The orange light is what first comes on when you power up the WiFi router.  White would mean that the unit is functional.

 

In other words, when you rush into the room, if you see an orange light the router is rebooting itself. That indicates that something odd is happening. If not, it would be white when you got there.

 

 

 

 

Message 8 of 12
markmnh
Aspirant

Re: Nighthawk Router AC1750 keeps dropping out.

The firmware is v1.0.4.106

Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 9 of 12
markmnh
Aspirant

Re: Nighthawk Router AC1750 keeps dropping out.

The internet connection is going down but I believe that the router is taking it down.  Is anyone aware of an overheating or other problem that would interfere with the power supply and cause this unit to periodically reboot?

Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 10 of 12
plemans
Guru

Re: Nighthawk Router AC1750 keeps dropping out.

try installing version 1.0.3.66, then do a factory reset and clean install (not from backup). 

Its a bit older of firmware but was

Message 11 of 12
plemans
Guru

Re: Nighthawk Router AC1750 keeps dropping out.

sorry, it was the version prior to armor. Some devices performed poorly with the armor firmware

Message 12 of 12
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