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Forum Discussion

collinray8's avatar
collinray8
Aspirant
Nov 10, 2020

Nighthawk X6 AC3200 not connecting to Spectrum Modem

I bought this router secondhand from someone and it appeared to be brand new in the box. I have downloaded the Nighthawk App to get the router set up. I am having issues getting the router to connect...
plemans's avatar
plemans
Guru - Experienced User
Nov 11, 2020

you should be able to wan-lan test it. 

does the arris work if you directly connect your laptop? 

collinray8's avatar
collinray8
Aspirant
Nov 11, 2020

When I do the LAN/WAN test, the internet LED does not light up, but the LAN port in use does light up. 

 

The Arris does work if I just bypass the router completely and plug in directly to my computer. 

  • plemans's avatar
    plemans
    Guru - Experienced User
    Nov 11, 2020

    what firmware version is on it? (the netgear)

    • collinray8's avatar
      collinray8
      Aspirant
      Nov 11, 2020

      Firmware Version: V1.0.4.46_10.1.63

      • plemans's avatar
        plemans
        Guru - Experienced User
        Nov 11, 2020

        try installing the latest firmware version 1.0.4.62. then factory reset it and do a clean install (not from backup).

        Then try going through the install I recommended prior.