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Re: Nighthawk X6 R8000 Dropping 5G-1 at random.

TyrellTed
Tutor

Nighthawk X6 R8000 Dropping 5G-1 at random.

The 5g-1 network is crazy flaky, it will regularly drop internet connection. During the "good" times streaming music will regularly stop for a few second before reconnecting. The Logitech Circle security camera will notify me it's gone offline, before minutes later notifying that it's back online. During the night I might get a few 100 notifications from the camera. The Arlo baby monitor will stop streaming and I need to push play to continue viewing it. 


During the bad times, depending on the device, the 5g-1 network either can't been seen, or devices are connected, but have no internet. My iPhone will show as connected but has a privacy warning in settings saying the network is blocking encrypted DNS traffic. but most devices simply can't see the network. 

 

I've been having these problems since I got this router, I should have returned it, but couldn't due to covid lock downs.
I have tried resetting the router several times AND rolling back to differnt firmware. This seems to fix things for maybe a few days and up to a week, before it all starts up again. I have taken to fournightly full restores to keep thing working. 

Currently running firmware V1.0.4.76_10.1.82, my new Virgin Hub 5 is set to modem mode. 


During a bad time, If I connect via 5g-2 on my laptop I can login and see the "attached devices list" nothing is actively connected via 5G-1, to resolve this I either have to reboot the router or if that doesn't work, reset to factory settings and set it up again.


Recently I discovered the router logs are weird. I have attached a screen shot of them.
One device seems to keep being assigned IP addresses by the router every 10 seconds up to a few minutes, this is constant.

What could this be?What could this be?

I decided to look at the attached devices list to figure out what this device is, it usually doesn't show in attached devices, but when it does....

Plugged into the secret 5th ethernet port?Plugged into the secret 5th ethernet port?
It shows as being one of the 5 wired devices, which is kinda odd as the R8000 only has 4 ethernet ports and I am able to identify the devices connected to them. 

 

What on earth can be causing my 5G-1 to be so bad, and what is connecting to the mystical 5th ethernet port?

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 1 of 8
plemans
Guru

Re: Nighthawk X6 R8000 Dropping 5G-1 at random.

What channel is the 5ghz-1 set on? 

What firmware are you currently on? 

Do you have an external hard drive connected?

 

Message 2 of 8
TyrellTed
Tutor

Re: Nighthawk X6 R8000 Dropping 5G-1 at random.

Firmware Version  V1.0.4.76_10.1.82

 

In advanced/home it shows as channel "36 + 40 + 44(P) + 48", in wireless settings the drop down is on channel 44

 

I do have an external hardrive connected. 

 

Message 3 of 8
plemans
Guru

Re: Nighthawk X6 R8000 Dropping 5G-1 at random.

I've seen a few rare instances where an external hard drive causes issues. 

If you unplug the drive, reboot the router, and try it, does it stay stable? 

Message 4 of 8
TyrellTed
Tutor

Re: Nighthawk X6 R8000 Dropping 5G-1 at random.

No better Smiley Sad

Infact the 5g-1 is no longer showing up, even tried unplugging and waiting 2 minutes. 
Devices that can see it, can't actually connect.

Screenshot 2022-01-08 at 15.34.38.jpg

Message 5 of 8
plemans
Guru

Re: Nighthawk X6 R8000 Dropping 5G-1 at random.

I take it your not using smart connect? 

Is it specific devices having issues with it? 

Reason I ask is the router is showing devices connected so its broadcasting/working. 

Message 6 of 8
TyrellTed
Tutor

Re: Nighthawk X6 R8000 Dropping 5G-1 at random.

Not using smart connect, and when it goes wrong, nothing can connect to the 5G-1 network.
Nothing can see it to connect to it, the devices listed had been connected, but got kicked off.

 

On my iPhone, if it connect to 5G-1 before it goes down, it will show as connected but give a warning about encypted DNS being blocked and won't actually have internet. If I manually disconnect from the network I can't see it again to re-connect. 

 

In an attempt to stablise thing I have blocked internet access to the device with the MAC address 6A:7F:FA:B1:83:E9. These seems to have settled things for now, but the log is still flooded with connects.

Screenshot 2022-01-09 at 19.41.50.png

Message 7 of 8
dwtucker63
Tutor

Re: Nighthawk X6 R8000 Dropping 5G-1 at random.

I have the both the R8000 which worked for a year, then it started to have wifi and internet drop issues. So bad it was unusable. It would ONLY start working again after a reboot. I tried everyting to fix and of course Netgear was no help. So I bought a new R8000P in July 2021. Same issues. About every 6 hours it will drop out completely. Dead, until a reboot. Still Netgear was zero help and can really careless.

 

R800P

At first, I was NOT using smart connect, so I tried it. No help.

Next I reconfigured the settings to the bare minimum. No help.

Lastly, I flashed back to a few older versions of firmware (1.2.1.6 and 1.4.1.24) niether worked. My 8000P is now stuck in the older firmware and I can't install any firmware on it any longer. It works, but it drops the connections about every 6 hours or so.

 

So I went back to my older R8000. Latest firmware installed (V1.0.4.76_10.1.82). No Smart Connect. External Drive off, all features off. Minimum Configuration. It works great for 6 hours or so and hangs. Only a reboot will fix it. Then it does it again.

 

So here is what I did. I connected it to a power device with a timer. Every 6 hours the power shuts off for 3 min, then back on. Once it reboots it works until the next power cycle.

 

Sadly I have to use a power cycle device to make my SECOND $250 Router work. 

 

It is unaccaptable. But Netgear can careless.

 

At my next upgrade point I will be dumping Netgear and switch to another companies devices. I am done with Netgear.

Model: R8000P|Nighthawk X6S AC4000 Tri Band WiFi Router
Message 8 of 8
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