NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RichardNotDick
May 10, 2023Aspirant
Nighthawk X6 R8000 blocking
I found pinpointed the problem but I don't know how to fix it. My router is blocking apps and sites, specifically my Stamps app and Word and OneDrive by MS AutoDesk Fusion360. These programs will w...
michaelkenward
May 10, 2023Guru - Experienced User
RichardNotDick wrote:
I am using Windows 11 Home Version 22H2 64 bit on an 11th Gen Intel processor.
Is the network set to Public or Private?
I have Xfinity and modem that is located about 600 hundred feet from the NightHawk router.
We still don't know what that modem is.
You seem to be on the edge of what you can get with LAN technology. Atypical networks like that are hard to diagnose.
RichardNotDick
May 11, 2023Aspirant
First of all, again, thank you.
So the modem is Arris Model TG1682G owned by Xfinity. It is near the street as required by Xfinity, I then run the Cat 6 burial cable 600' or so thru extenders, all surge protected, to the house and attach to the Netgear router.
It has worked for years.
Some struggles with speed, the extenders handle about 100 and if Xfinity thinks they are giving me more by bumping it up to 200 my end at the house suffers. There are other comments but in the end I saved the 50,000.00 dollars and have very very satisfactory internet a the home. (most of the time)
So, what I don't understand is now the Stamps program requires me to cycle the channels. It will work for a time and then I get the error. I cycle and it works again for a time. Even Office 365 will do this checking my email. It just hangs up and I notice I'm not getting email, cycle the channel and boom, here comes the email.
Signed,
Perplexed!
- FURRYe38May 12, 2023Guru - Experienced User
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routers
https://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router
3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.
https://kb.netgear.com/20927/How-do-I-change-my-NETGEAR-router-to-AP-mode
https://kb.netgear.com/000061927/What-is-the-difference-between-router-mode-and-AP-modeTry option #2 first...