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Forum Discussion
ja95606
Jan 19, 2018Guide
Nighthawk X6S AC4000 R8000P-Lose internet connection every other day
From November 16, 2017 until today (Jan. 19, 2018) my Netgear router, model R8000P Nighthawk X6S Tri-band has lose internet connection every other day. To get it back I have to unplug the router, plu...
- Jan 28, 2018
Just an update on my lose internet connection isssues; as of Friday Jan 26, the Dlink router hasn't lost any connection at all. I've disabled the Dlink router, enabled the Netgear X6S R8000P router back in service, downgraded a previous version of the fimrware, and as of Friday afternoon (Jan 26) until the present Sunday Jan 28 at 12:30 AM, the Netgear hasn't lose connection either. The following gives instructions on how to download, the new firmware to your router. Do not upgrade using a wireless connection. Go to Netgear Support page; sign in; click on Download; enter he Product name or model number; Next page, right side Firmware/software; click on the down arrow "v"; and look for firmware V1.1.4.6
This is the version that's working for my router right now,wihout losing internet connections. Aslo keep in mind, this is for the Netgear X6S AC4000 model R8000P router.
jikamens
Feb 09, 2018Apprentice
wrote:This is too funny... For my R8000P, I experience the dropping issue every hour on the hour. Lasts for just a minute or two and occurs on all devices whether connected by wifi or wired.
That sounds like a different problem than the one other posters here are having. For us, after a day or two of operation network speed grinds to a halt and doesn't come back until we power-cycle our routers.
It probably won't hurt to try upgrading or downgrading the firmware, but my suspicion is that it isn't going to solve your problem.
eriahoy
Feb 09, 2018Aspirant
And you were correct... problem is not solved. Have a thought?
- jikamensFeb 09, 2018Apprentice
wrote:And you were correct... problem is not solved. Have a thought?
This is a different problem, so start a new discussion about it or search the community to see if anyone else has encountered it.
Also, given your description, it sounds to me more like a problem with your ISP than with your WiFi router, though that's difficult to say for certain. You might want to contact your ISP and ask for their advice.
- JamesGLMar 29, 2018NETGEAR Employee Retired
Hi All,
Please check the beta firmware found on the link below.
- jikamensApr 01, 2018Apprentice
JamesGLwrote:Hi All,
Please check the beta firmware found on the link below.
I installed this beta firmware on Friday. I had to reboot my router this morning, Sunday.
In other words, nope, this new firmware does not seem to fix the problem.
Not impressed, Netgear. Not impressed.