Nighthawk X6S R7900P authentication email incorrect.

[ghoulie27]

I have a Nighthawk X6S R7900P and the authentication email displays the wrong email. My free support has ended and I cannot find anywhere to change the email to the correct email.

Steve

[ghoulie27 · Accepted solution]

Thank you. I chatted support and while chatting I did the following: In the Nighthawk app, I disabled two-step authentication, logged out, logged back in and then enabled two-step authentication. I logged out and then back in and it did show the correct email in the two-step authentication process. Also, support refreshed my email on their end.

[FURRYe38]

Try logging into your NG profile account and change email addressing here? 

https://accounts.netgear.com

https://my.netgear.com

If not, you'll need to contact NG support and ask them to help you with this.

https://my.netgear.com/support/contact.aspx
https://www.netgear.com/about/contact-us/

[michaelkenward]

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@ghoulie27 wrote:

I have a Nighthawk X6S R7900P and the authentication email displays the wrong email.

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Email for what?

[ghoulie27 · Accepted solution]

Thank you. I chatted support and while chatting I did the following: In the Nighthawk app, I disabled two-step authentication, logged out, logged back in and then enabled two-step authentication. I logged out and then back in and it did show the correct email in the two-step authentication process. Also, support refreshed my email on their end.

[FURRYe38]

Thanks for the process. Glad you got it working. 

Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-rout...
Enjoy. 📡