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Re: Nighthawk X6S R7900P authentication email incorrect.

ghoulie27
Initiate

Nighthawk X6S R7900P authentication email incorrect.

I have a Nighthawk X6S R7900P and the authentication email displays the wrong email. My free support has ended and I cannot find anywhere to change the email to the correct email.

 

Steve

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ghoulie27
Initiate

Re: Nighthawk X6S R7900P authentication email incorrect.

Thank you. I chatted support and while chatting I did the following: In the Nighthawk app, I disabled two-step authentication, logged out, logged back in and then enabled two-step authentication. I logged out and then back in and it did show the correct email in the two-step authentication process. Also, support refreshed my email on their end.

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Message 4 of 5

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FURRYe38
Guru

Re: Nighthawk X6S R7900P authentication email incorrect.

Try logging into your NG profile account and change email addressing here? 

https://accounts.netgear.com

https://my.netgear.com

 

If not, you'll need to contact NG support and ask them to help you with this.

https://my.netgear.com/support/contact.aspx
https://www.netgear.com/about/contact-us/

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode  | Wifi Router RAXE500 and RBKE963; Router mode | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000, EX7500/EX7700

Message 2 of 5

Re: Nighthawk X6S R7900P authentication email incorrect.


@ghoulie27 wrote:

I have a Nighthawk X6S R7900P and the authentication email displays the wrong email.

 


Email for what?

 

Just another user with a set of boilerplate macros.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 3 of 5
ghoulie27
Initiate

Re: Nighthawk X6S R7900P authentication email incorrect.

Thank you. I chatted support and while chatting I did the following: In the Nighthawk app, I disabled two-step authentication, logged out, logged back in and then enabled two-step authentication. I logged out and then back in and it did show the correct email in the two-step authentication process. Also, support refreshed my email on their end.

Message 4 of 5
FURRYe38
Guru

Re: Nighthawk X6S R7900P authentication email incorrect.

Thanks for the process. Glad you got it working. 

Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-rout...
Enjoy. 📡

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode  | Wifi Router RAXE500 and RBKE963; Router mode | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000, EX7500/EX7700

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