Nighthawk XR500 Randomly Dropping Connections to; Microsoft Outlook, Skype, and Zoom
Dear Netgear Community,
Good evening, as the name implies, my XR500 that I have had for about 1 & 1/2 years has started to randomly drop connections to; Microsoft Outlook, Skype, and Zoom. All streaming services via our Apple TV are unaffected. All streaming done via wifi on our cellphones and laptop computers are unaffected. This has occurred for the last month and I can 100% gauarntee it is not the ISP as I have had them out to our house and they tested all equipment.
I have the most up to date firmware and I have changed absolutely nothing from day one. This happens via wifi and via ethernet. Of course I am just outside of the warranty/support window so any information that can be provided sure would be helpful.
Re: Nighthawk XR500 Randomly Dropping Connections to; Microsoft Outlook, Skype, and Zoom
Plemans,
I once again thank you for the reply and feel stupid asking this... when I click on your link, it takes me to the thread but I do not see a way to download v 2.3.2.120. I checked the Downloads link and checked for updates in my Nighthawk App, all just show v114 as the latest version.
Good evening, as the name implies, my XR500 that I have had for about 1 & 1/2 years
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Gaming routers have their own DumaOS operating system that is nothing like the one on Netgear's standard routers. The Duma team is also active and more likely to respond if you post there.
Good evening, as the name implies, my XR500 that I have had for about 1 & 1/2 years has started to randomly drop connections to; Microsoft Outlook, Skype, and Zoom. All streaming services via our Apple TV are unaffected. All streaming done via wifi on our cellphones and laptop computers are unaffected. This has occurred for the last month and I can 100% gauarntee it is not the ISP as I have had them out to our house and they tested all equipment.
I have the most up to date firmware and I have changed absolutely nothing from day one. This happens via wifi and via ethernet. Of course I am just outside of the warranty/support window so any information that can be provided sure would be helpful.
