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Re: Nighthawk ac1900 2.4 GHz wifi does not work but 5 GHz wifi does. Help please

rogantano
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Nighthawk ac1900 2.4 GHz wifi does not work but 5 GHz wifi does. Help please

So as title says my 2.4 GHz wifi is not showing in network list. The 2.4 lights on the router show it's working along with the control panel. I've tried a hard reset, changed wifi channel, and making sure the firmware was up to date. My internet provider( charter spectrum) said everything was fine on their end. I contacted Netgear and after trouble shooting they said something along the lines of my 2.4 signal was not being accepted but they could fix it if i purchased additional service since my expired. Any clue what type of troubleshooting they had planned? I ordered a new router/modem arris surfboard but before throwing in the towel wanted to see what you guys thought.
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Re: Nighthawk ac1900 2.4 GHz wifi does not work but 5 GHz wifi does. Help please


@rogantano wrote:
So as title says my 2.4 GHz wifi is not showing in network list.

Which Netgear device do you own?

 

ac1900 is not a reliable guide to model number. Many devices come with an AC tag, but it is essentially a label that Netgear, and other brands, attach to hardware to describe wifi speeds.

 

Look at the label on the device for the model number.

 


I contacted Netgear and after trouble shooting they said something along the lines of my 2.4 signal was not being accepted but they could fix it if i purchased additional service since my expired.

Did you call a  number you found in a web search? If so it probably wasn't Netgear.

 

This place is free.

 


Any clue what type of troubleshooting they had planned? I ordered a new router/modem arris surfboard but before throwing in the towel wanted to see what you guys thought.

Start by describing what is going on at your end.

 

You can help people to help you by providing the information suggested in this forum's header:

 


Subject (Include model number and brief summary)
Model (Recommended - Helps the community give the best answers)
Body (Include additional detail including model version, firmware, OS and environment where relevant.)

They are there for a good reason.

 

All we know is that "2.4 GHz wifi is not showing in network list".

 

What network list?

 

You won't see a 2.4 GHz SSID if your router uses smart connect or Mesh. They combine 2.4 GHz and 5 GHz into a single SSID.

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