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Nighthawk needs remote reboot

frank1492
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Nighthawk needs remote reboot

I am at my summer home and my Nighthawk router located at my winter home requires a remote reboot. My modem checks out ok. I have downloaded the Nighthawk app but have had no success in contacting the Nighthawk. Can someone please assist? I would think I would need to supply network name and password for the Nighthawk which of course operates with a different internet service than the one at my summer residence. Before leaving, I noted info on the bottom panel:NETGEAR54(SSID) and the default password, but I do not use those. Thanks.
Message 1 of 3
antinode
Guru

Re: Nighthawk needs remote reboot

> [...] my Nighthawk router located at my winter home [...]

 

   Has it a model number?  Firmware version?  Connected to what?

 

> [..] requires a remote reboot. [...]

 

   "requires"?  You determined this how, exactly?

 

> [...] I have downloaded the Nighthawk app but have had no success in
> contacting the Nighthawk. [...]

 

   "no success" is not a useful problem description.  It does not say
what you did.  It does not say what happened when you did it.  As usual,
showing actual actions (commands) with their actual results (error
messages, LED indicators, ...) can be more helpful than vague
descriptions or interpretations.

 

> [...] I would think I would need to supply network name and password
> for the Nighthawk [...]

 

   "network name"?  You'd certainly need some password, but there's more
than one.

 

   Visit http://netgear.com/support , put in your (actual) model number,
and look for Documentation.  Get the User Manual (at least).  Read.
Look for "Types of Logins" and "remote".

 

> [...] which of course operates with a different internet service than
> the one at my summer residence. [...]

 

   I'd expect that to be the least of your troubles.

 

   For an explanation of why I believe that you're doomed, see:

 

      https://community.netgear.com/t5/x/x/m-p/2120209

 

   There seems to be a rash of these queries, lately.

Message 2 of 3

Re: Nighthawk needs remote reboot


@frank1492 wrote:
I am at my summer home and my Nighthawk router located at my winter home requires a remote reboot.


You need to set up Remote Management before you leave home. Too late now.

 

Look it up in the manual for whatever router this is you are talking about.

 

Visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

You may have done that already. I can't tell from your message.

I mention it because Netgear gave up on supplying paper manuals and CD versions some years ago and people sometimes miss the downloads.

 

If your hardware supports Remote Management, most do, you can control and reboot a working router but it is hard to see how you can access something that is off line, if that is the problem you see.

 


@frank1492 wrote:
I would think I would need to supply network name and password for the Nighthawk which of course operates with a different internet service than the one at my summer residence.

That is no help. So don't waste time pursuing that thought.

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