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Not able to reset R7000

GBuijs
Initiate

Not able to reset R7000

Dear Community,

 

Since last night (15 to 16th of April 2020) my wifi via the Nigthhawk router became unavailable.

 

For some reason I am unable to make connection with the router via Wifi and via cable. When I have the power on I see that the powerlight is orange by startup and after that it is blinking a white powerlight.

 

I have tried to reset my router by pressing the reset button for 7 seconds, but sadly that did not work. I also tried a new system setup via the android app, but the NETGEAR "network" step failed because it did not showed a NETGEAR wifi connection. 

 

After some googling, I noticed that it might be a corrupt firmware issue, but how can i instal new firmware when I can't reach the router via cable or Wireless? Normally I go to CMD and use the IPconfig option to see the standard gateway, but sadly there is not a gateway shown.

 

Hope you can assist me with this matter, since i never had problems with this fine product and I am hoping to use it for a few more years.

 

Many thanks in advance.

 

With kind regards,

 

Glenn

Model: R7000|AC1900 Smart WIFI Router
Message 1 of 4

Accepted Solutions
antinode
Guru

Re: Not able to reset R7000

> After some googling, I noticed that it might be a corrupt firmware
> issue, [...]

 

   Yes, but thanks for the helpful links.

 

> [...] but how can i instal new firmware when I can't reach the router
> via cable or Wireless? [...]

 

   Follow the instructions for the TFTP recovery scheme?  See, for
example:

 

      https://community.netgear.com/t5/x/x/m-p/1622096#M102004

 

> [...] Normally I go to CMD and use the IPconfig option to see the
> standard gateway, but sadly there is not a gateway shown.

 

   That could be because the router is crippled.  Which is why the TFTP
recovery scheme exists.

View solution in original post

Message 2 of 4

All Replies
antinode
Guru

Re: Not able to reset R7000

> After some googling, I noticed that it might be a corrupt firmware
> issue, [...]

 

   Yes, but thanks for the helpful links.

 

> [...] but how can i instal new firmware when I can't reach the router
> via cable or Wireless? [...]

 

   Follow the instructions for the TFTP recovery scheme?  See, for
example:

 

      https://community.netgear.com/t5/x/x/m-p/1622096#M102004

 

> [...] Normally I go to CMD and use the IPconfig option to see the
> standard gateway, but sadly there is not a gateway shown.

 

   That could be because the router is crippled.  Which is why the TFTP
recovery scheme exists.

Message 2 of 4

Re: Not able to reset R7000

Message 3 of 4
GBuijs
Initiate

Re: Not able to reset R7000

Dear Antinode,

 

Thank you for your assistance, the links you provided had the correct information to solve my problem with the Router.

 

Reinstalling the Firmware via TFTP was indeed the solution.

 

Many thanks and have a brilliant weekend.

Message 4 of 4
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