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I have received the firmware update email. I followed the link and all the links given to log in it will not connect to the routers network.
I tried with the genie too no matter where and what it keeps tellng me "you are not connected to your routers wifi network."
The genie says: Netgear router is not found or is not supported. All my devices are connected, my tablets, phones and laptops have internet access. I have restarted, reset both modem and router but still it does not work. Looked in the CMD and typed IPCONFIG
in there it lists all for comcast.
My Negear router is model# R700 Ac 1900 smart wifi. I have Comcast and their modem.
It keeps saying its connected to NAT 2 and its modereate. With it set like that my son says he cant join a friend in a game or hear him now.
He says it needs to say NAT open. Have reset router, modems and done other trouble shooting nothing works. It worked before getting a new modem from comcast and my router being set back to factory firmware due to an issue. Since then we cant make it work.
