Orbi WiFi 7 RBE973
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Parental Controls on R7800

BlackDot
Guide

Parental Controls on R7800

I purchased the Netgear R7800 wireless router (a premium piece of hardware to replace my R7000) but need assistance enabling and using the parental controls. Been reading through the forums but most threads are out of date with inaccurate information with solutions that are no longer relavent. 

 

- Genie for Smartphone - R7800 no longer supported

- Genie for Desktop - No longer available for download

- NightHawk Smartphone app - R7800 supported but no parental controls

- R7800 - Security - Parental Controls - Links to outdated netgear page referencing unavailable Genie Software

- Circle Parental Controls available on Orbi and NightHawk routers except - R7800 not supported

 

Requesting some assistance for possible paths forward. This router is barely 1.5 years old and seems to have fallen through the crack not receiving updates from Netgear and losing the basic but necessary parental controls required for those, like me, with kids.

 

Any guidance for how to enable parental controls on the R7800 greatly appreciated.

 

Thanks

 

 

Model: R7800|Nighthawk X4S AC2600 Wifi Router
Message 1 of 6
DarrenM
Sr. NETGEAR Moderator

Re: Parental Controls on R7800

Check out this from OpenDNS to control the parental controls.

 

https://support.opendns.com/hc/en-us/articles/360037648951

 

DarrenM

Message 2 of 6
BlackDot
Guide

Re: Parental Controls on R7800

Hi Darren,

 

Thanks for sharing that link but what i'm looking for is updated Netgear documentation on how to set up the Live Parental Controls on the R7800. All existing documentation is outdated and references discontinued apps or processes that don't work anymore. OpenDNS site is good for setting up the DNS account but I see no instructions for 'enabling' the parental controls on the R7800.

 

Any help appreciated.

Message 3 of 6

Re: Parental Controls on R7800

There will soon be three flavours of parental controls on Netgear devices. (A new one is on the way.) My guess is that you want the free version.

 

This still works on the R7800.

 

The link from @DarrenM is actually a part of the new process.


A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

 

What firmware version do you have on the device? A new one recently landed. This can change the way into parental controls.


Netgear has removed support for free parental controls from the Nighthawk App for mobile devices. It is also making it harder to enable parental controls in other ways.

 

If you haven't been there already, the first thing to try is the browser graphical user interface (GUI). This is the way into the router's controls with a wired connection from a PC.

 

An alternative is to begin with the desktop genie for your operating system.

 

Here too Netgear wants to kill off this useful tool and is hiding the usual landing pages for the software. If may still be on the support section for your hardware, feed in your model number here:

 

Support | NETGEAR

If not, it might still be here:

 

genie Landing Page | Apps | Discover | Home | NETGEAR

 

Scroll to the bottom and find the version for your operating system.

 

The problem with that link is that iot delivers an earlier version of the genie. With luck, install it and it will offer you an updated version (2.4.62).

 

When it comes to managing Parent Controls after it is running, this is probably the best way in:

 

https://netgear.opendns.com/sign_in.php

 

I have just run through the process and it still works. But using the browser graphical user interface (GUI) in the R7800 should get what you want.

 

Good luck, you may need it.

 

 

 

 

 

Message 4 of 6
BlackDot
Guide

Re: Parental Controls on R7800

@michaelkenward 

 

Thanks for your feedback on this topic. You're right, numbers are better than latest version, especially in forum environments.

 

Router:   Nighthawk X4S R7800

Firmware:   v1.0.2.80

Genie (Windows Desktop):   downloaded v2.4.60.0, after install about page in Genie App said v2.4.62

Genie (Android):   v3.1.78 - doesn't support R7800, redirects to Nighthawk app

Nighthawk App (Android):   v2.8.0.1395 - no parental controls option available

 

Free or not, I just want a version that will work with my R7800 router - and I'm fine paying for a service. This seems to be the router that fell through the cracks (no circle support and removing all the apps to setup the live parental control setup). Forced to migrate from Genie smartphone app to Nighthawk app but parental controls being removed. Genie Desktop version being removed from the download/supports sites unless finding links from other country landing pages and no more updates/security patches for almost 3 years (Genie).

 

All that aside, I did get Genie Desktop app downloaded but was having issues getting it to enable parental controls on the R7800. Through the Genie app I logged into my router by specifying the IP but when later learned you need to be either be hardwired or connected to its wireless interface (not that of a separate AP on the same network) in order for the Genie app to actually enable the parental controls. When I logged into my OpenDNS account I noticed that it both my R7800 router and AP were registered as devices because Genie was picking up the wrong MAC addresses to submit through and therefore not applying the rules correctly to the right device.

 

So Live Parental Controls are now working on my R7800 using a very dated Genie Desktop App - hoping for a refreshed solution from Netgear that enables the configuation and management from a smartphone app rather than being required to us a PC.

 

Would also be very interested to know what this 3rd parental control option is that will soon be release and whether or not the R7800 will be one of the supported devices. Again, I have no problem paying but Circle isn't an option on R7800 so I'm currently stuck trying to use the older LPC solution with no smartphone management support which by today's standards is a must.

 

Message 5 of 6

Re: Parental Controls on R7800


@BlackDot wrote:

 

Would also be very interested to know what this 3rd parental control option is that will soon be release and whether or not the R7800 will be one of the supported devices. Again, I have no problem paying but Circle isn't an option on R7800 so I'm currently stuck trying to use the older LPC solution with no smartphone management support which by today's standards is a must.

 


It was announced at one of those (now virtual) trade shows.

 

NETGEAR PRESSROOM

 

I have no idea how it works, or if it is tied to particular hardware.  Maybe it is just a tweak to something we know about already.

 

Given the lack of useful details., who knows what it is about?

 

 

 

 

 

Message 6 of 6
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