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nigel1987's avatar
nigel1987
Follower
Sep 04, 2021

Power LED stays amber after several hours

My new router can't connect to internet any more. After several hours, WIFI, internet LEDs no light, WPS LED is fine and Power LED stays amber. Try to reset, no luck. 

 

AX1800 WiFi Router

Model:RAX20-100NAS

 

Would anyone have idea about it? Thanks

 

1 Reply

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Sep 05, 2021
    nigel1987 wrote:

     

    Would anyone have idea about it?

     

    The manual reveals the gory details.
    Visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware.

    Check the section in the manual Troubleshoot With the LEDs.

    You may have done that already. I can't tell from your message.

    I mention it because Netgear gave up on supplying paper manuals and CD versions some years ago and people sometimes miss the downloads.

     

    Sadly, you probably have corrupt firmware. Which means that you are in TFTP territory.

     

    If a standard factory reset fails, there is more severe, recovery reset, that you could try:

      • Press reset for 30 seconds
      • Keep pressing reset while removing power
      • Keep pressing reset for another 30 seconds while apply power

    If it works, you may be able to use the usual method to flash the firmware again.

     

    Download the latest firmware for your device – or an older version if that is what you want – and read the Release Notes for how to install it.

     

    How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support

     

    If that fails, you are into TFTP country.

     

    How to upload firmware to a NETGEAR router using Windows TFTP | Answer | NETGEAR Support

     

    This also explains how to enable TFTP on a Windows PC.

     

    TFTP isn't the easiest operation, so if you are forced to use it try a web search for videos that guide you through the process.

     

    For example:



    Different device, but the approach is the same.

     

    The good news is that TFTP has rescued many a dead device.