Orbi WiFi 7 RBE973
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Problems after updating R8000 firmware

Reenio
Aspirant

Problems after updating R8000 firmware

I have a pc which only connects to the 2Ghz band but since updating the firmware it has very poor signal & drops out constantly. Other devices are connecting ok? Any known issues or fixes?
Message 1 of 7

Accepted Solutions
DexterJB
NETGEAR Moderator

Re: Problems after updating R8000 firmware

Hi @Reenio,

 

Please perform a factory reset and power cycle on the router after a successful firmware update. I also suggest making sure that the driver for the adapter of the computer is up to date. You may also use the Wi-Fi Analytics feature of the NETGEAR Genie app if you have it installed or any similar program to check for interferences and select the best channel.

 

Regards,

 

Dexter

Community Team

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Message 2 of 7

All Replies
DexterJB
NETGEAR Moderator

Re: Problems after updating R8000 firmware

Hi @Reenio,

 

Please perform a factory reset and power cycle on the router after a successful firmware update. I also suggest making sure that the driver for the adapter of the computer is up to date. You may also use the Wi-Fi Analytics feature of the NETGEAR Genie app if you have it installed or any similar program to check for interferences and select the best channel.

 

Regards,

 

Dexter

Community Team

Message 2 of 7
Reenio
Aspirant

Re: Problems after updating R8000 firmware

Thank you for your response. I'm sorry about replying late. It was a work pc & IT updated the adapter. Works sweet now. Thanks again 🙂
Message 3 of 7
DexterJB
NETGEAR Moderator

Re: Problems after updating R8000 firmware

Hi @Reenio,

 

Good to know it is working now and you are welcome.

 

Regards,

 

Dexter

Community Team

Message 4 of 7
rayjos
Aspirant

Re: Problems after updating R8000 firmware

Nighthawk X6 R8000

 

Firmware Version 
V1.0.2.46_1.0.97

 

I am not able to establish a wireless SSH connection from my Windows machine to a Linux through the R8000 after updated the firmware. I am able to establish a wired connection. Please suggest how I may recover the functionality. I have setup port forwarding for the server.

 

I see above that a factory reset my be needed but the user manual does not state how to do this.

 

How do I perform a factory reset and is there anything else I should check?

 

Message 5 of 7
rayjos
Aspirant

Re: Problems after updating R8000 firmware, SSH

Nighthawk X6 R8000

 

Firmware Version 
V1.0.2.46_1.0.97

 

I am not able to establish a wireless SSH connection from my Windows machine to a Linux through the R8000 after updated the firmware. I am able to establish a wired connection. Please suggest how I may recover the functionality. I have setup port forwarding for the server.

 

I see above that a factory reset my be needed but the user manual does not state how to do this.

 

How do I perform a factory reset and is there anything else I should check?

Message 6 of 7
Reenio
Aspirant

Re: Problems after updating R8000 firmware

Hi Rajos, Are you getting an error message? Im not an expert but I would check to make sure you are getting Internet access through your wifi.

Factory reset instructions are here:
http://kb.netgear.com/app/answers/detail/a_id/25156/~/r8000-faqs

Might be worthwhile posting this as a new question, there may be people who have had similar problems & fixes.
Good luck
Reenio
Message 7 of 7
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