NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Howe
May 21, 2021Follower
Purchased used AC2400 router
I purchased a used NETGEAR AC2400 router off Facebook market, I downloaded the App, tried connecting the router to the modem the wireless devices do not see the NETGEAR router, called tech support was told the router is still registered to previous owner, is this why I can't use it?
1 Reply
- plemansGuru - Experienced User
With any used device, try factory resetting it first.
while the device is powered on, push and hold reset for 7-15 seconds.
Then try following the install guide.
Nighthawk AC2400 | AC2400 Smart WiFi Router | NETGEAR Support