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R6300v2 Disconnecting Internet Exactly Every 30 Minutes

Stoli
Follower

R6300v2 Disconnecting Internet Exactly Every 30 Minutes

I am a Consolidated Communications customer. I am using their Netgear R6300v2 router and I am continually disconnected from onling gaming (several games) every 30 minutes on the dot (timed it many times). I have tried disconnecting from the router and connecting directly to the modem and the disconnects stopped, so I am certain this is a router issue.

 

I have checked my DHCP lease renewal and it is set at 24 hours so that seems to not be the issue. I am wondering about my firmware version. My router admin shows firmware version V1.0.3.22_10.1.13SW however this does not appear to be the current version for my router. Is is possible that this could be causing a problem such as I am having and is this something I can update even though this is a Consolidated Communications router?

 

Any other ideas as to what might be causing my disconnects are welcome as this has gone beyond frustrating.

 

 

Model: R6300v2|AC1750 Dual Band Gigabit router
Message 1 of 2
antinode
Guru

Re: R6300v2 Disconnecting Internet Exactly Every 30 Minutes

> [...] every 30 minutes on the dot [...]

 

   I know nothing, but I wouldn't expect anything in the router to
operate at that interval.  However, ...

 

> [...] I am using their Netgear R6300v2 router [...]

 

> [...] My router admin shows firmware version V1.0.3.22_10.1.13SW [...]

 

   The key there is "their".  Apparently, you have a router with
ISP-specific firmware.  Another example:

 

      https://community.netgear.com/t5/x/x/m-p/1783442

 

   I can imagine that there's some oddity in that "SW" firmware which
might cause (periodic) trouble.  (But what do I know?)

 

   Knowing what I do, I'd see if I could get my hands on a different
router, swap it in, and see if the problem persists.

 

   Does complaining to the ISP help?

Message 2 of 2
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