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Stoli's avatar
Stoli
Follower
Mar 20, 2021

R6300v2 Disconnecting Internet Exactly Every 30 Minutes

I am a Consolidated Communications customer. I am using their Netgear R6300v2 router and I am continually disconnected from onling gaming (several games) every 30 minutes on the dot (timed it many times). I have tried disconnecting from the router and connecting directly to the modem and the disconnects stopped, so I am certain this is a router issue.

 

I have checked my DHCP lease renewal and it is set at 24 hours so that seems to not be the issue. I am wondering about my firmware version. My router admin shows firmware version V1.0.3.22_10.1.13SW however this does not appear to be the current version for my router. Is is possible that this could be causing a problem such as I am having and is this something I can update even though this is a Consolidated Communications router?

 

Any other ideas as to what might be causing my disconnects are welcome as this has gone beyond frustrating.

 

 

1 Reply

  • antinode's avatar
    antinode
    Guru
    Mar 21, 2021

    > [...] every 30 minutes on the dot [...]

     

       I know nothing, but I wouldn't expect anything in the router to
    operate at that interval.  However, ...

     

    > [...] I am using their Netgear R6300v2 router [...]

     

    > [...] My router admin shows firmware version V1.0.3.22_10.1.13SW [...]

     

       The key there is "their".  Apparently, you have a router with
    ISP-specific firmware.  Another example:

     

          https://community.netgear.com/t5/x/x/m-p/1783442

     

       I can imagine that there's some oddity in that "SW" firmware which
    might cause (periodic) trouble.  (But what do I know?)

     

       Knowing what I do, I'd see if I could get my hands on a different
    router, swap it in, and see if the problem persists.

     

       Does complaining to the ISP help?