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I have been fighting a loosing battle with trying to login to my router directly as the Netgear Genie app does not display an option for advanced settings.
If I use my browser (Win 10, IE 11) and enter routerlogin.net/start.htm I get an /MNU_access_setRecovery_index.htm link directing me to the password recovery screen (BTW, I have not forgotten my login password). I enter the router serial number and answer the two security questions. A display shows the password information which is correct. I click continue and the screen goes back to the serial number entry. This repeats over and over again. I do not get a login screen at all.
I have reset the router multiple times and reentered my basic router info (SSID, passwords, etc). I also know that the router is configured in "router mode" not "access point mode".
This has all started happening after I installed the Genie app and updated the router firmware (v1.0.26_10.0.35).
As I used advanced settings to further configure my router and the advanced option is not available in the Genie app, I need to be able to login directly to the router (which does display the advanced option). If I were able to login and revert to a previous firmware version, I would. The Genie doesn't give an option to do this either.
I'm really kicking myself over not thinking about that as I live close to Microsoft HQ. I don't have Chrome installed, but I do have Edge on my laptop.
Sure enough, I used Edge, entered the password recovery info and was finally directed to my login. Thanks so much for the suggestion!!
