Orbi WiFi 7 RBE973
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Re: R6700v3 connects to internet about every 60 minutes

norSch
Aspirant

R6700v3 connects to internet about every 60 minutes

Looking at my log I see that the router connects to the internet about every 30 or 60 minutes. I don't see any entries indicating that it lost internet connection.  This doesn't seem to affect my TV streaming or other functions. Is this normal for this router?

Here are some entries:

[Internet connected] IP address: 24.0.64.184, Friday, Oct 06,2023 06:31:10
[Internet connected] IP address: 24.0.64.184, Friday, Oct 06,2023 05:31:10
[Internet connected] IP address: 24.0.64.184, Friday, Oct 06,2023 05:01:10
[Internet connected] IP address: 24.0.64.184, Friday, Oct 06,2023 04:01:10
[Internet connected] IP address: 24.0.64.184, Friday, Oct 06,2023 03:31:10
[Internet connected] IP address: 24.0.64.184, Friday, Oct 06,2023 02:31:10
[Internet connected] IP address: 24.0.64.184, Friday, Oct 06,2023 02:01:10
[Internet connected] IP address: 24.0.64.184, Friday, Oct 06,2023 01:01:10
[Internet connected] IP address: 24.0.64.184, Friday, Oct 06,2023 00:31:09
[Internet connected] IP address: 24.0.64.184, Thursday, Oct 05,2023 23:31:09

 

Thanks

 Nor

Message 1 of 16

Accepted Solutions
norSch
Aspirant

Re: R6700v3 connects to internet about every 60 minutes

HI Guys,

 Surprise. It looks like COMCAST has fixed whatever was causing the router to reconnect to the internet every hour. I haven't had any more reconnects since 15:00 yesterday.

 

Nothing changed here so I had to be COMCAST.

 

Cheers

 

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Message 15 of 16

All Replies
FURRYe38
Guru

Re: R6700v3 connects to internet about every 60 minutes

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

 

I'd check with the ISP modem and service to see whats happening there. The router relies upon the ISP modem to be in good working order. Modems can cause problems as well and thus the router is reporting it maybe in this way.

Message 2 of 16
norSch
Aspirant

Re: R6700v3 connects to internet about every 60 minutes

The router is running V1.0.4.126_10.0.102 . My ISP is  Comcast and the modem is Arris TM822. Comcast was out and replaced the drop cable ans indicated that there may be an issue with the Amp on the pole and referred it to maintenance..

I'm looking to replace the modem with a new model. That may fix things. Like I said, it doesn't seem to be causing any usage issues so it's not a major deal.

Message 3 of 16
FURRYe38
Guru

Re: R6700v3 connects to internet about every 60 minutes

Sounds the the router is noticing the drop from the modem an the drop maybe a quick drop and reconnect. 

This shouldn't be happening every hour though. 

Message 4 of 16
norSch
Aspirant

Re: R6700v3 connects to internet about every 60 minutes

Yeah, The regularity is what caught my eye. Almost like there is a process running to just reconnect and do a time sync.

I'll be ordering a new modem soon and see if that will help.

 

Thanks for the reply.

Nor

Message 5 of 16
FURRYe38
Guru

Re: R6700v3 connects to internet about every 60 minutes

👍

Message 6 of 16
Kitsap
Master

Re: R6700v3 connects to internet about every 60 minutes

Router log from the past 24 hours in the Seattle area attached.

 

 

Message 7 of 16
norSch
Aspirant

Re: R6700v3 connects to internet about every 60 minutes

Hey, this looks like something going on with Comcast. You are seeing the same problem I'm having. different modem and different router. The only common thing is we both have COMCAST.  I wonder if there are other Comcast users out there that could check their router log? The only good thing is that it doesn't seem to be affecting service.

 

Cheers

 Nor

 

Message 8 of 16
Kitsap
Master

Re: R6700v3 connects to internet about every 60 minutes

Guaranteed the answer to your question is yes.  The activity is part of the Comcast infrastructure upgrade that is taking place all over the US.

 

If you have not seen this map, it shows where the upgrade activity has been completed.  Click the gear icon on the right side to adjust your settings.  Zoom in to your area.  See attached.

 

https://broadbandmap.fcc.gov/location-summary/fixed?

 

 

Message 9 of 16
norSch
Aspirant

Re: R6700v3 connects to internet about every 60 minutes

Thanks for that info and the link to the map. Very interesting! I wonder, though what Comcast is doing on the network that  causes the routers to reconnect to the internet every hour?

 

Cheers

 Nor

Message 10 of 16
microchip8
Master

Re: R6700v3 connects to internet about every 60 minutes

It's not Comcast, it's the router's firmware itself that does a self-test every hour to see if Internet is up or down, then logs it in the logs.
Message 11 of 16
norSch
Aspirant

Re: R6700v3 connects to internet about every 60 minutes

That may be the case but i only started to notice this about a month ago and there were no changes to my router.

Message 12 of 16
Kitsap
Master

Re: R6700v3 connects to internet about every 60 minutes


@microchip8 wrote:
It's not Comcast, it's the router's firmware itself that does a self-test every hour to see if Internet is up or down, then logs it in the logs.

I question whether or not that is the case.  The situation will repeat itself for two or three days in a row then stop for some time.  It is not every hour.  Sometimes 30 minutes, sometimes 60 minutes, and sometimes 90 minutes.

 

Neither the router or the modem were rebooted during the time frame.

 

In these two cases, different routers.

 

 

Message 13 of 16
microchip8
Master

Re: R6700v3 connects to internet about every 60 minutes

I used to have the same on my R7800 and I'm not on Comcast but Telenet in Belgium. I'm on a RAX43 and I've never seen it again since I decomissioned the R7800
Message 14 of 16
norSch
Aspirant

Re: R6700v3 connects to internet about every 60 minutes

HI Guys,

 Surprise. It looks like COMCAST has fixed whatever was causing the router to reconnect to the internet every hour. I haven't had any more reconnects since 15:00 yesterday.

 

Nothing changed here so I had to be COMCAST.

 

Cheers

 

Message 15 of 16
FURRYe38
Guru

Re: R6700v3 connects to internet about every 60 minutes

Glad they got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-rout...
Enjoy. 📡

 

Message 16 of 16
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