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Solved
R7000 2.4ghz not working but 5ghz is fine
Firmware 1.0.4.30 and 1.0.4.28 tried for weeks at a time.
Wireless devices connected to 5ghz band are all working perfectly and have been since i purchased this router at the beginning of June ...
Good news! We now have a production version of firmware that should resolve the 2.4 GHz issue, v1.0.5.64. You may download this firmware from our R7000 page here: http://downloadcenter.netgear.com/en/product/R7000#searchResults
As IrvSp correctly notes, this version of firmware fixes the 2.4 GHz issue and reinstates the new features, such as Kwilt, Smart Connect, and WiFI Transmit Power Control. It does not support Arlo. We hope to have a beta version that supports Arlo in the next two weeks.
We welcome any feedback you provide on this new firmware, and appreciate your patience as we resolved these issues. Thank you all for supporting the R7000 and NETGEAR!
FYI, I was able to confirm that we have logged a bug for this issue. Now I need check on the status of the proposed fix.
Two other customers on this thread have provided me with their case numbers, so I am reviewing the case notes for each of these cases to see if this one symptom (2.4 Ghz not working but 5 GHz is fine) appears to be caused by the same underlying issue. Our engineering team has a beta candidate fix currently undergoing testing.
If there is anyone who would like to test the beta firmware, please let me know.
Thank you again for your patience as we fix this issue.
Kennald, if you send me a PM with your contact information, I'll have one of our support engineers contact you with instructions for how to access the beta software. Thanks for being willing to test!
TN77, I'm sorry the beta download failed. Our support engineer just reloaded the firmware and confirmed that he was able to download it. If you have the patience to try again, we'd value your feedback. If not, we understand completely and will advise you once we have released the final firmware.
Thank you!
I have the same problem that devices will not connect to my R7000 at 2.4ghz. My router is 92 days old since registered and hence support is refused to me. I will post a report to Amazon where I purchased the router warning about the R7000 reliability and Neatgear lack of support without additional cost.
There is nothing support can do anyway. It's a known issue (now) and they are addressing it with a future firmware fix.
If these problems occurred after the 1.0.6.28 update, and a hard reset to factory defaults doesn't help, then your only choice is to downgrade to 1.0.4.28 or 1.0.4.30. Apparently 1.0.6.28 was a total failure for many people. I am completely dumbfounded that Netgear wasn't more clear about the need for a factory reset to defaults, and that they didn't pull this update when the problem reports started rolling in.
I am more flabbergasted that they could not release firmware that required hard resets to avoid problems.
