R7000 2.4ghz not working but 5ghz is fine

oertje, it didn't work for me.

Thanks Larry, but mwahhhh, someone said it didnot work.

What a MESS

The firmware version Netgear sent to me did not work for me. The firmware version I cited above did work for me. The only way to determine if it will work for you is to try it.

I was really happy with my router's performance prior to the latest firmware update. As we know, the new update goofed things up for us or we wouldn't be on this thread. So, reverting back to a firmware version that worked was a no brainer for me. My router is again working great and I'm again happy with it.

I wanted to share my experience and results in the event it might help someone else as this can be a very frustrating experience.

Larry

I confirmed that engineering has a new release candidate, on which they hope to complete testing soon. Again, I regret the inconvenience this is causing you all, and thank you for your patience.

Nifer  Could we please get this latest version of the firmware pulled since it is causing so many problems?  To bad Netgear sent out these update available emails it is drawing almost all registered users of the R7000 into this debacle.

Ditto for me, i.e. nothing but problems with 2.4GHz connections since updating to recent version(s) of the R7000 firmware.  Reverting to 1.0.4.30 via the Netgear download site appears to have fixed that.

LIke many of us on this thread, I'm upset by what I see as Netgear's cavalier attitude toward their customers.  Releasing a firmware update that causes this problem for so many customers is bad enough; the subsequent delays in identifying, acknowledging and offering a resolution just make it worse.

I have also downloaded 1.0.4.30 and it seems stable and better

But something strange: Arlo is as netwerk but in the router genie I cannot find a thing about arlo for how to switch off

Hi oertje,

Please reset the router to factory default after reverting it to 1.0.430.

Hi All,

All issues for the latest firmwares has been forwarded to engineers and working for a fix. We will provide an update once new firmware is available for release.

JamesGL all well, but now it works great without portforwarding again, so i take arlo for benefit wifi works great now so in the mean time no upgrade anymore I have learnd my lesson en when my router ever gets broken, no netgear anymore,

You are losing customers, so bad is the aftersale. and anyone that will hear I talk about.

Sorry, but is your own fault bad advertising cost your company millions

It seems that after changing the FW, either up or down, particularly between 1.0.5, 1.0.6, and 1.0.4, that a hard reset to factory defaults, followed by a manual reconfigure has helped a number of people.

Note that this is NOT the same as simply power cycling or rebooting. You can erase the settings to factory defaults by logging in to the WEB GUI, clicking on the "Advanced" tab, selecting "Administration" in the left hand pane and then "Backup Settings". On that page, click "Erase" and follow the prompts.

Alternatively, you can use a straightened paperclip to press the button through the hole in the back of the router. Keep it pressed (with power on) for at least 10 seconds until the LED light flashes.

After this, it should be as if it was bought new, and you will have to go through the configuration process. Do NOT restore a saved config. As near as I can tell from analyzing the backup file, it is a binary file that is probably an image of the configuration database memory. As different FW use different areas or have a different layout of the database, then it seems certain settings can "leak" between versions. This is evidenced by reports of some people reverting back to 1.0.4.x from 1.0.6.28 and seeing SSID's with "Arlo" in them, even though 1.0.4.x did not have Arlo support.

LeeH, great idea, let me talk to engineering. I agree that our email campaign to encourage adoption of the new firmware has exacerbated this, and I apologize for that.

Oertje, it sounds as though you may have a unique issue. Do you have screen shots or logs that you are willing to share? We could all benefit from understanding what you're seeing.  Thank you!

And tn77, I agree with you. In late November, we added a new tool to our community that should help us identify emerging issues in the community more quickly, so that we can engage engineering earlier. We hope this will avoid similar situations in the future. But I'm sure all participants in this thread appreciate your highlighting the issue!

versie 1.03 is ook not stable.

truck with the paperclip I gues

Why is there no solution, 

JamesGL it seems Ok the reset with paperclip, but very strange is that portforwarding was just done, that is strange by a reset 20sec with power on and power off, wifi password was changed, arla was gone versie 1.0.430.

Router lives its own life

Hope the 2,4ghz is also stable after a long periode

Support asked me to flash 1.0.4.30 and factory reset. I did it yesterday. Ran fine for ~24h, just lost my wifi on 2.4 GHz. I'll flash 1.0.4.28 and factory reset again later today…

Kernald, I am very sorry to hear that the .30 version did not work for you, and I greatly appreciate your patience in rolling back yet again to the .28. Please let us know how that is working for you. I think Tom has been in contact with you about a release candidate firmware, and if you're willing to try one more time, that option seems to be working for tn77. But if you're fed up and just want to stick with something that works, I understand completely. Thanks!

Nifer Sadly I never received the RC firmware. I didn't have the chance yet to rollback to .4.28, I'll try to do so tonight or tomorrow (or if I can get the RC firmware in the meantime, I'll be happy to test it).

im

I'm having the same issue.  Router is only a couple of months old.  I upgraded to 1.0.6.28_1.1.83 when I first set it up (as I normally do on most hardware).  I rolled it back to the previous version (i think it was 1.0.5.xxx) same problem.

I haven't yet tried going to 1.0.4.28_1.1.64,  but before I do, I would like to try the RC version of the firmware.  Just bothers me to go backwards.

Also, I just noticed that on the download page for the R7000, versions 1.05... and 1.06... of the firmware have been removed.  The newest firmware available for download is 1.0.4.3

I had this same issue with my R7000. Factory resetting and installing the 1.0.4.30 firmware fixes the issues you are all having. I found this thread when I was having issues a few weeks ago. I just did a write up on my blog:

NetGear R7000 Nighthawk – Wireless and Firmware Issues + Review

My router is now with version 10.4.30 stable for more than 48 hours, seems its ok now, but never a update for me lololol

Hi Tim - thanks for your feedback. You are correct about the firmware. Through the contributions of people on this thread, we discovered a couple of bugs in the most recent version of firmware. We removed that firmware version from our site.

We encourage any customers who are experiencing issues to download version 1.0.4.30 from our website. If you are not having any issues, there is no need for you to change your firmware.

We have a release candidate version of firmware that we think resolves the bugs, and we hope to release this into production soon. 

I apologize for inconveniencing everyone. I am extremely grateful to everyone on this thread who raised this issue.

Thank you!

Nifer

Oertje, thanks for the update on your router with the .30 firmware. I'm sorry about the issues with the update but I am at least thankful that this version is working well for you. Please let me know if you see any new problems. Thanks!

Any idea when I can download the latest corrected firmware version directly via my router? Thanks.