R7000 2.4ghz not working but 5ghz is fine

im

I'm having the same issue.  Router is only a couple of months old.  I upgraded to 1.0.6.28_1.1.83 when I first set it up (as I normally do on most hardware).  I rolled it back to the previous version (i think it was 1.0.5.xxx) same problem.

I haven't yet tried going to 1.0.4.28_1.1.64,  but before I do, I would like to try the RC version of the firmware.  Just bothers me to go backwards.

Also, I just noticed that on the download page for the R7000, versions 1.05... and 1.06... of the firmware have been removed.  The newest firmware available for download is 1.0.4.3

I had this same issue with my R7000. Factory resetting and installing the 1.0.4.30 firmware fixes the issues you are all having. I found this thread when I was having issues a few weeks ago. I just did a write up on my blog:

NetGear R7000 Nighthawk – Wireless and Firmware Issues + Review

My router is now with version 10.4.30 stable for more than 48 hours, seems its ok now, but never a update for me lololol

Hi Tim - thanks for your feedback. You are correct about the firmware. Through the contributions of people on this thread, we discovered a couple of bugs in the most recent version of firmware. We removed that firmware version from our site.

We encourage any customers who are experiencing issues to download version 1.0.4.30 from our website. If you are not having any issues, there is no need for you to change your firmware.

We have a release candidate version of firmware that we think resolves the bugs, and we hope to release this into production soon. 

I apologize for inconveniencing everyone. I am extremely grateful to everyone on this thread who raised this issue.

Thank you!

Nifer

Oertje, thanks for the update on your router with the .30 firmware. I'm sorry about the issues with the update but I am at least thankful that this version is working well for you. Please let me know if you see any new problems. Thanks!

Any idea when I can download the latest corrected firmware version directly via my router? Thanks.

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Qfwfq wrote:

Any idea when I can download the latest corrected firmware version directly via my router? Thanks.

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I don't think you will be able to do it directly, as there is not yet a new version to correct the 1.0.6.28 problems. You will have downgrade by going to downloadcenter.netgear.com and search for the available downloads by router model. 1.0.4.28 and 1.0.4.30 appear to be the latest stable versions. This will get you a .zip file which you can unpack in Windows simply by double clicking on it, and extracting the .chk file to a known disk location.

Then you login to your router and through the advanced menu, you will be able to change the FW by browsing to the location on your PC you saved the .chk file to.

Thanks, rpoffen, for your detailed response!

We hope to have updated firmware in about two weeks that should fix this issue. We have a release candidate that has passed functional testing and is now in QA testing.

As soon as we have a production-ready fix, I'll post a link on this thread to the download center.

I apologize for the problem with the last release and appreciate everyone's patience with us. Thank you for improving our software quality. 

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Nifer wrote:

Thanks, rpoffen, for your detailed response!

 

We hope to have updated firmware in about two weeks that should fix this issue. We have a release candidate that has passed functional testing and is now in QA testing.

 

As soon as we have a production-ready fix, I'll post a link on this thread to the download center.

 

I apologize for the problem with the last release and appreciate everyone's patience with us. Thank you for improving our software quality. 

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Thanks for the update.

Have the QA tests been updated to catch 2.4GHz issues so this issue never happens again?

rpoffen

Thanks for keeping me posted on the issue I was having with my Netgear R7000 router after updating to the new firmware. I am glad to hear that Netgear is working on it and will have a fix in a couple weeks. I backward upgraded my firmware to V1.0.48 and everything is working fine now. I do understand that comapnies need to keep up to support more people using the latest devices and need to provide firmware to support these. However, I am disappointed that when I called them with my 5 month old (stil under warranty) router that they wanted to charge me additinal money to receive phone support to resolve my issue. I feel that they need to step up when they released a firmware updae that was faulty and provide me the phone support I was asking for. I want to thank everyone on this community forum to help me solve my problem. I am going to hold off on any new firmware releases until Netgear says it has been fixed and I am also hearing the same from everyone on this forum.

Thanks again for your help.

Jim

Nifer, thanks for keeping us posted on this fix.  I'd recommend one other thing:  since so many of us only upgraded our firmware due to the multiple email messages received from Netgear, it would be a good public relations move to send out another email with apology for the mistake.  This should be followed by notification of the fix as soon as available.

I've been happy enough with Netgear routers over the years that I'm willing to wait for the fix since I've stabilized using 1.4.30 release.  Many others might not be so inclined unless Netgear takes positive steps to acknowledge the frustration they've caused so many people.  Customer service is the only way to keep long-term customers when problems arise.  Your marketing team should be working on this message just as hard as they worked to push the Arlo architecture out to all of us unsuspecting users.

Jblackst2800, I'm happy to hear that the earlier version of firmware is working for you.

Hajster, I think you have a good point. I'm checking with marketing regarding how best to communicate this, as well as evaluating how to prevent this from happening again, 

I just received an update from QA a couple of hours ago. This past weekend's testing proceeded uneventfully, with no issues found to date, increasing my hope that we can release updated firmware by the end of this week.

Again, thanks to you all for your patience and assistance.

Hi Stuckincube, yes. We have changed both our functional testing and QA testing.  I spent nine years as an R&D engineer with NETGEAR before moving to support, so I agree with and appreciate your systematic approach to testing.

A few of you have been willing to test the release candidate firmware and I think we've provided it to all who are interested. We hope to complete the QA in the next few days and have the production version available soon. If there is anyone else who would like to test this version of firmware, you may download it here:  http://files.netgear-support.com/go/index.php?action=d&step=3

Please note that release candidate (beta) firmware is not final firmware and may contain bugs.

if you download the firmware, please share your experience on this thread or send me a private message, so that we can all benefit.

Thank you again for your patience!

I can't log in with my username (or email) and password used for this forum at the link you provided to test the beta firmware....

Same here. I can't download the file either.

I had the 2.4 GH problem downgraded and did the factory reset. Now the router just frequently stops all Wi Fi and needs to power cycle often. it also will not let you log in until this recycle is performed. Called customer support will not do anything unless I pay $139. Considering just buying another router.

Is the router under warranty? If so, and it turns out that the HW is faulty, then you won't be charged.

No. The router was operating perfectly until I upgraded firmware as suggested in the email.

Have exactly same experience and am completely fed up with this divice. Getting help from Netgear is really impossible due to their entrance policy.

This Netgear R7000 is a verry dissappointing device. Spent already days trying to resolve. Read all advices on this and other sites, but no positive results. No interference at current lcation. (tried Zyxel modem on 2.4 GHz on exactly same spot and works stable without any hick-ups) Result is a couple verry upset upgrowing children and wife.

The 2.4 Ghz is just not working.

Software version is 1.0.4.30. Device has been purchased in May 2015. Serial number 44534C77A1212

Please HELP

cannot solve the issue even though downloading the version1.0.4.30, previous version 1.0.4.28 and other previous versions.  Please advise when the new version will be released to solve all the bugs found?  

Installed v1.0.5.62. performed hard reset. I still have to reset several times per day to keep all 2.4 device's going. iPhones work but not others (ring) devices.