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R7000 2.4ghz not working but 5ghz is fine
Firmware 1.0.4.30 and 1.0.4.28 tried for weeks at a time.
Wireless devices connected to 5ghz band are all working perfectly and have been since i purchased this router at the beginning of June ...
Good news! We now have a production version of firmware that should resolve the 2.4 GHz issue, v1.0.5.64. You may download this firmware from our R7000 page here: http://downloadcenter.netgear.com/en/product/R7000#searchResults
As IrvSp correctly notes, this version of firmware fixes the 2.4 GHz issue and reinstates the new features, such as Kwilt, Smart Connect, and WiFI Transmit Power Control. It does not support Arlo. We hope to have a beta version that supports Arlo in the next two weeks.
We welcome any feedback you provide on this new firmware, and appreciate your patience as we resolved these issues. Thank you all for supporting the R7000 and NETGEAR!
Thanks, rpoffen, for your detailed response!
We hope to have updated firmware in about two weeks that should fix this issue. We have a release candidate that has passed functional testing and is now in QA testing.
As soon as we have a production-ready fix, I'll post a link on this thread to the download center.
I apologize for the problem with the last release and appreciate everyone's patience with us. Thank you for improving our software quality.
Nifer, thanks for keeping us posted on this fix. I'd recommend one other thing: since so many of us only upgraded our firmware due to the multiple email messages received from Netgear, it would be a good public relations move to send out another email with apology for the mistake. This should be followed by notification of the fix as soon as available.
I've been happy enough with Netgear routers over the years that I'm willing to wait for the fix since I've stabilized using 1.4.30 release. Many others might not be so inclined unless Netgear takes positive steps to acknowledge the frustration they've caused so many people. Customer service is the only way to keep long-term customers when problems arise. Your marketing team should be working on this message just as hard as they worked to push the Arlo architecture out to all of us unsuspecting users.
Jblackst2800, I'm happy to hear that the earlier version of firmware is working for you.
Hajster, I think you have a good point. I'm checking with marketing regarding how best to communicate this, as well as evaluating how to prevent this from happening again,
I just received an update from QA a couple of hours ago. This past weekend's testing proceeded uneventfully, with no issues found to date, increasing my hope that we can release updated firmware by the end of this week.
Again, thanks to you all for your patience and assistance.