NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
jwong84
Sep 11, 2015Aspirant
R7000 2.4ghz not working but 5ghz is fine
Firmware 1.0.4.30 and 1.0.4.28 tried for weeks at a time.
Wireless devices connected to 5ghz band are all working perfectly and have been since i purchased this router at the beginning of June ...
- May 25, 2016
Good news! We now have a production version of firmware that should resolve the 2.4 GHz issue, v1.0.5.64. You may download this firmware from our R7000 page here: http://downloadcenter.netgear.com/en/product/R7000#searchResults
As IrvSp correctly notes, this version of firmware fixes the 2.4 GHz issue and reinstates the new features, such as Kwilt, Smart Connect, and WiFI Transmit Power Control. It does not support Arlo. We hope to have a beta version that supports Arlo in the next two weeks.
We welcome any feedback you provide on this new firmware, and appreciate your patience as we resolved these issues. Thank you all for supporting the R7000 and NETGEAR!
Nifer
Feb 09, 2016NETGEAR Employee Retired
Hi Tim - thanks for your feedback. You are correct about the firmware. Through the contributions of people on this thread, we discovered a couple of bugs in the most recent version of firmware. We removed that firmware version from our site.
We encourage any customers who are experiencing issues to download version 1.0.4.30 from our website. If you are not having any issues, there is no need for you to change your firmware.
We have a release candidate version of firmware that we think resolves the bugs, and we hope to release this into production soon.
I apologize for inconveniencing everyone. I am extremely grateful to everyone on this thread who raised this issue.
Thank you!
Nifer
RHTiktak
May 17, 2016Aspirant
Have exactly same experience and am completely fed up with this divice. Getting help from Netgear is really impossible due to their entrance policy.
This Netgear R7000 is a verry dissappointing device. Spent already days trying to resolve. Read all advices on this and other sites, but no positive results. No interference at current lcation. (tried Zyxel modem on 2.4 GHz on exactly same spot and works stable without any hick-ups) Result is a couple verry upset upgrowing children and wife.
The 2.4 Ghz is just not working.
Software version is 1.0.4.30. Device has been purchased in May 2015. Serial number 44534C77A1212
Please HELP