R7000 2.4ghz not working but 5ghz is fine

Daydream_ll
Star
May 27, 2016
Hi, installed new firmware yesterday and so far only issue is the reach of 5GHz band. I live in a fairly small apartment and with older firmwarfe signal reached all corners, now it does not. Earlier it reached the 12 m to balcony and now i have to be inside.

Has anything changed in the strength of the signal?

I can no longer access router from remote site either and genie for iphone, or mac. Even the webbrowser works very slow when logging on to the router from home, feel like the router has slow respons to genie software (it is upgraded to latest versions too)

Best regards
Lennart
- Daydream_ll
  Star
  May 28, 2016
  After reversing to older version everything is working again so I will stay away until new bug fixed release shows up
  - Killhippie
    Prodigy
    May 30, 2016
    Did you hard reset the router after updating?
fishbone
Star
May 31, 2016
R7000-V1.0.5.64_1.1.88 installed without problems and works so far (without reset since I didn't want to spend the day configuring). Getting close to 600Mbps on our most distant PC in a crowded Wifi space. Thanks.
Cacá
Initiate
Nov 08, 2016
Hi Nifer !

I'm using a WNDR3700 V2 router, that is showing exactly the same problem as described here : no internet access for 2.4GHz, but working well for the 5GHz.

Any chance for a firmware update ?? Yes,, I know it's a stablized model...

Thanks in advance
- tn77
  Star
  Nov 09, 2016
  The 2.4 GHz network is failing again and again. Three reboots per day.
  
  I am done with this device.
  - ElaineM
    NETGEAR Employee Retired
    Nov 09, 2016
    Cacá Unfortunately, that model version has been considered EOL and will not get any firmware updates.
Bigboyjoey
Aspirant
Nov 15, 2016
I wanted to know i have the same problem but this problem is not on my community for my Net600 Western Digital and they won't help me could it be a Firmware problem?

and woudl the link for netgear work, , this part sounds kind of desperate but

I have already purchased and returned three modem/slash routers motorola and I purchased a TP LINK coming to give it one more try after a long talk with my tech support modem router specialist at comcast to see if it works ? non in my case the 2.4 GHZ works just much much slower then used to

Thank you any help
is appreciated
- Bigboyjoey
  Aspirant
  Nov 24, 2016
  turns out Ihave comcast and well I got a techinican out after all and it fixed it he changed all the wires like new rewired the whole house
  12 years of wires and everything is working fine now.
lesliedach
Aspirant
Nov 24, 2016
Is there an equivalent fix anyone can recommend for the R6400? I am having the same problem with the 2.4 band while using the latest firmware. Thanks!
billwright2
Aspirant
Dec 08, 2016
Is there a similar fix for the R6300 V2?
I am having the issue where the devices can see the SSID but cannot connect to it for th 2.4 ghz
- DexterJB
  NETGEAR Moderator
  Dec 13, 2016
  Hi billwright2,
  
  1. What is the firmware version of the router?
  
  2. Have you tried changing the wireless channel?
  
  3. Does the issue persist when using other security mode/s?
  
  4. Are devices working fine on the 5GHz band (for devices that support 5GHz)?
  
  5. Have you tried resetting the router?
  
  Regards,
  
  Dexter
  
  Community Team
- DexterJB
  NETGEAR Moderator
  Dec 16, 2016
  Hi billwright2,
  
  I would like to follow up and check if you are still experiencing the issue.
  
  Regards,
  
  Dexter
  
  Community Team

Forum Discussion

R7000 2.4ghz not working but 5ghz is fine