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jwong84's avatar
jwong84
Aspirant
Sep 10, 2015
Solved

R7000 2.4ghz not working but 5ghz is fine

Firmware 1.0.4.30 and 1.0.4.28 tried for weeks at a time.   Wireless devices connected to 5ghz band are all working perfectly and have been since i purchased this router at the beginning of June ...
Troubleshooting
  • Nifer's avatar
    Nifer
    May 25, 2016

    Good news! We now have a production version of firmware that should resolve the 2.4 GHz issue, v1.0.5.64. You may download this firmware from our R7000 page here: http://downloadcenter.netgear.com/en/product/R7000#searchResults

     

    As IrvSp correctly notes, this version of firmware fixes the 2.4 GHz issue and reinstates the new features, such as Kwilt, Smart Connect, and WiFI Transmit Power Control. It does not support Arlo.  We hope to have a beta version that supports Arlo in the next two weeks.

     

    We welcome any feedback you provide on this new firmware, and appreciate your patience as we resolved these issues. Thank you all for supporting the R7000 and NETGEAR!

jwong84's avatar
jwong84
Aspirant
Oct 01, 2015

I've also tried numerous channels.

Babylon5's avatar
Babylon5
NETGEAR Employee Retired
Oct 01, 2015

Well testing at another location with very similar results would tend to rule out environmental issues, so I would suggest that a factory reset might be worth a try, you might want to save your current router configuration first if you try that.

  • ikalatch's avatar
    ikalatch
    Aspirant
    Nov 04, 2015

    Same issue here - 2.4 Ghz band has been behaving erratically recently (dropping all conections and refusing to connect devices until the router is restarted). Died completely today - the LED on the front panel is lit and all the settings on the admin page of the router suggest that the 2.4Ghz network should be working but it is not visible anymore. Been on the latest firmware for a while, so no changes there. Seems like a H/W problem - a dead radio...

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Nov 05, 2015

    Hi ikalatch,

     

    If you have not tried resetting the router to factory default, please try it and check if it will continue to have the same behaviour. After resetting, manually configure the router instead of using the back up.

     

    Regards,

     

    JamesGL
    Community Team

  • ikalatch's avatar
    ikalatch
    Aspirant
    Nov 05, 2015

    Thanks, James, yep, I did that last night after reading up a bit more and it seems to have fixed it. Wanted to wait a bit more and see if the fix holds but from what I've seen so far after 20 or so hours - seems to be OK.

    I'd have bet good money that this was a hardware problem, nice to be able to resolve it with a reset!