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R7000 Cannot connect some devices to Wireless. ("Obtaining IP address..")
I got this router maybe 4 months ago after a large storm that took out my previous router (Netgear WNDR4000) and the internet cable. Ever since I installed the new router I cannot connect to the wireless on selected devices for instance my phone will say "Obtaining IP address...", though if I connect using a Static IP it works. WIth laptops, they connect perfectly with question or hesitation and my Wii, PS4 and Chromecast are all having difficulties connecting, even though they show on the attached devices in the Netgear Genie. Also for some reason my Nest connects just fine too? And a hard connecting from the router to my PC works great.
I have tried to call netgear but had no solution, and never called me back.
Re: R7000 Cannot connect some devices to Wireless. ("Obtaining IP address..")
I figured it out, but it makes no sense..
I noticed that I have two wired connections to the router, one being my PC and another to my alarm system, AT&T Digital life. I noticed that it was acquiring two wired connections positions in the Genie when it was plugged into only one slot? Also the light was orange on the router, where it was plugged into. I unplugged it and the wireless works perfectly on all the devices..
Re: R7000 Cannot connect some devices to Wireless. ("Obtaining IP address..")
As a starting point, connect to your router, If in NA, for 2.4ghz, select a non-overlapping channel 1,6,or 11. On 5ghz, try a 3 digit channel number, like 149, for example. Some 5ghz devices can only successfully connect to upper 5ghz channels.
Re: R7000 Cannot connect some devices to Wireless. ("Obtaining IP address..")
First thing you should try seeing if the SSID can even be seen. Then the signal strength. I assume some devices are non-windows, so I guess all you could rely on is if they think they see it?
Re: R7000 Cannot connect some devices to Wireless. ("Obtaining IP address..")
In additions to IrvSp's great advice, make sure the Wi-Fi radios are on. The 2.4 GHz and 5 GHz lights should be lit. If they are not, then push the physical Wi-Fi button on the router for 2 to 3 seconds. It's the second button from the right.
Hi! Have you tried the latest firmware 1.0.5.64 release?
I suggest that you factory reset the router then manually reconfigure the settings.
Firm ware is up to date. I did the factory reset, I don't quite how to reconfigure the settings manually? Unless you mean go into the router and change things, which I have been?
Re: R7000 Cannot connect some devices to Wireless. ("Obtaining IP address..")
Oh I thought I responded to that, SSID can be seen by every device. It has up to 3out 4 bars to 4 bars of strength all the time. There are a couple SSIDs around but none are at the same strength plus all are password protected.
The laptop gets plenty of strength all around my home.
Re: R7000 Cannot connect some devices to Wireless. ("Obtaining IP address..")
About the only thing I can think of is that the devices are looking for a different gateway address. If you can, and I know on iOS devices you can do this, go to settings and 'forget' the network that it is trying to connect too. Also on an iOS device if you look at the network settings there is a circle with an 'i' in it, click on that and ensure the setting for you router are correct if you don't want to 'forget' the network.
Re: R7000 Cannot connect some devices to Wireless. ("Obtaining IP address..")
I have forgotten the network like 1000 times, it says the same thing everytime. That's only for iOS, it's the same issue with my other devices. My wii and ps4 fails at "obtaining Ip addres" stage
Re: R7000 Cannot connect some devices to Wireless. ("Obtaining IP address..")
What SECURITY OPTION are you using under Wireless? Should be WPA2-PSK.
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Security Options
None - no data encryption
WEP - Wired Equivalent Privacy, use WEP 64- or 128-bit data encryption Note: Wi-Fi Protected Setup function is disabled when the security setting is WEP.
WPA2-PSK [AES] - Wi-Fi Protected Access version 2 with Pre-Shared Key, use WPA2-PSK standard encryption with the AES encryption type
WPA-PSK [TKIP] + WPA2-PSK [AES] - Allow clients using either WPA-PSK [TKIP] or WPA2-PSK [AES]
WPA/WPA2 Enterprise - It supports 802.1x authentication, not for home use, you must have a RADIUS server in your network.
To achieve the best performance with 11N wireless adapters under robust security network, NETGEAR recommends that you change your network's security option to WPA2-PSK.
====================
On the Advanced Wireless setup is Enable 20/40 MHz Coexistence checked?
Re: R7000 Cannot connect some devices to Wireless. ("Obtaining IP address..")
I figured it out, but it makes no sense..
I noticed that I have two wired connections to the router, one being my PC and another to my alarm system, AT&T Digital life. I noticed that it was acquiring two wired connections positions in the Genie when it was plugged into only one slot? Also the light was orange on the router, where it was plugged into. I unplugged it and the wireless works perfectly on all the devices..
I'd say not as usually either one stays connected or they sort of take turns using the address.
Also this didn't make sense to me, " I noticed that it was acquiring two wired connections positions in the Genie when it was plugged into only one slot?"?
Before that he said "I noticed that I have two wired connections to the router" so 2 wired connection would be normal?
Light color just signifies the connect speed. 100Mbps in this case.
Re: R7000 Cannot connect some devices to Wireless. ("Obtaining IP address..")
I had same error after updating to the latest firmware even after multiple factory resets and reboots. I did a cold restart by unplugging the power cable and then everything was working OK.
