Orbi WiFi 7 RBE973
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R7000 _ Error Connection Refused

A_baer
Tutor

R7000 _ Error Connection Refused

Wir haben seit 1 Jahr einen R7000 und seit ca. 3 Monaten müssen wir jeden Tag den Router neu starten, da er alle neuen Websitenaufrufe mit "error connection refused" retourniert. 

 

Den Router jeden Tag 2mal zu resetten kann nicht die finale Lösung sein?

 

Wie konntet Ihr das lösen? 

Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 1 of 8
plemans
Guru

Re: R7000 _ Error Connection Refused

1. what firmware is on the router? 

2. what modem/gateway is the router connected to?

 

Message 2 of 8
A_baer
Tutor

Re: R7000 _ Error Connection Refused

The firmware is v1.0.9.88 and the modem is a Technicolor TC7200.
We didn`t change any parameters in the last months. 
We have to do restarts and also did a few reboots, but after about 24 hours, the Error_connection_refused arises again.
All browsers, all devices, even mobile. 
Thank you for your support.
Message 3 of 8
plemans
Guru

Re: R7000 _ Error Connection Refused

1. Try updating to the 1.0.11.123 firmware for the r7000. Then do a factory reset and reinstal.

2. the Technicolor is a modem/router combo device. it can cause a double nat if the technicolor isn't in modem only/passthrough mode, if the netgears IP address isn't in the technicolor's dmz, or if the netgear isn't in access point mode. 

https://kb.netgear.com/30186/What-is-Double-NAT

 

Message 4 of 8
A_baer
Tutor

Re: R7000 _ Error Connection Refused

Thank you.

In the Nighthawk App, when "checking for firmware updates" it`s always saying "you`re firmware is update to the latest version". It doesn`t allow to select another firmware download or suggests the one you mentioned.

 

Message 5 of 8
plemans
Guru

Re: R7000 _ Error Connection Refused

Message 6 of 8
A_baer
Tutor

Re: R7000 _ Error Connection Refused

Thank you very much!

 

We`ve now manually updated to the .111 version and it seems to be working better.

If the problem will come back again, we`ll work on the router, too, but so far it worked well.

 

Thank you again for your support! 

 

Message 7 of 8
plemans
Guru

Re: R7000 _ Error Connection Refused

Glad to hear it!

Message 8 of 8
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