This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
The Internet port on my R7000 Nighthawk seems to have stopped working. Whenever i plug a standard or patch cable from my router the R7000 displays no Ethernet cable is connected.
Right, well the information posted in that status window is the result of the Link Auto-negotiation process, which should work even if you were to connect the WAN port to something like a PC rather than a modem. If it’s showing Link Down then I suspect the R7000 is faulty. If you contact Tech Support they may be able to help or offer an RMA.
I suppose one remaining thing you could try if you’ve not done so already is a Factory Reset, you may want to save the router configuration to a file first if you do this.
What is it that you’re connecting the R7000 to? Does the R7000 indicator light at all? What firmware version are you running? If you connect a cable from the WAN (Internet) port of the R7000 to one of its own LAN ports do you still see the cable error message?
I’m not sure if the router has a dedicated indicator for the WAN (Internet) port, I’m at work and can’t easily check, but I’m not aware of a router that does not have such an indicator.
If you log into the router, and look at the Router Status – Show Statistics page then what do you see for the WAN port when a cable is connected?
Yes, the R7000 has an indicator for the internet port. It is off if there is no cable connected. Amber if there is a cable connected to something, and white if there is an internet connection, which probably means it successfully received an IP address.
You should also be able to view the status page from a computer connected via WiFi or cable.
Log from the router when cable is plugged into internet port from LAN port on the same router.
[DHCP IP: (192.168.1.2)] to MAC address 90:F6:52:E5:96:51. [DHCP IP: (192.168.1.2)] to MAC address 90:F6:52:E5:96:51. [DHCP IP: (192.168.1.2)] to MAC address 90:F6:52:E5:96:51. [DHCP IP: (192.168.1.2)] to MAC address 90:F6:52:E5:96:51. [WLAN access rejected: incorrect security] from MAC 90:F6:52:E5:96:51. [Internet disconnected] [Initialized, firmware version: V1.0.4.30_1.1.67]
Log from the router when cable is plugged into internet port from LAN port on the DIFFERENT router.
[Admin login] from source 192.168.1.2. [DHCP IP: (192.168.1.2)] to MAC address 90:F6:52:E5:96:51. [Admin login] from source 192.168.1.2. [DHCP IP: (192.168.1.2)] to MAC address 90:F6:52:E5:96:51. [DHCP IP: (192.168.1.2)] to MAC address 90:F6:52:E5:96:51. [DHCP IP: (192.168.1.2)] to MAC address 90:F6:52:E5:96:51. [DHCP IP: (192.168.1.2)] to MAC address 90:F6:52:E5:96:51. [DHCP IP: (192.168.1.2)] to MAC address 90:F6:52:E5:96:51. [WLAN access rejected: incorrect security] from MAC 90:F6:52:E5:96:51. [Internet disconnected] [Initialized, firmware version: V1.0.4.30_1.1.67]
Can you tell me what the Router Status – Show Statistics window has to say about the Internet port? This should normally tell you the Link Rate / Duplex which might help differentiate between a hardware issue (port H/W failed) and a functional issue (can’t obtain an IP address).
How to add a screen grab photo to my post? I'm using chrome and when i click the insert image button it asks for the source of the image but no box to select image from my pc
If you’re looking at the pop up window I’m thinking off you should see something like 1000Mbps / Full for the WAN (Internet) port when it’s working OK, or possibly in this case something like ‘Not Connected’. I’m not sure that needs a screen grab and I’m at work so can’t easily check the steps you need to follow to upload an image.
Right, well the information posted in that status window is the result of the Link Auto-negotiation process, which should work even if you were to connect the WAN port to something like a PC rather than a modem. If it’s showing Link Down then I suspect the R7000 is faulty. If you contact Tech Support they may be able to help or offer an RMA.
I suppose one remaining thing you could try if you’ve not done so already is a Factory Reset, you may want to save the router configuration to a file first if you do this.
