Orbi WiFi 7 RBE973
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Re: R7000 Lan Connection not working

CTravis2016
Aspirant

R7000 Lan Connection not working

I just bought a R7000 Modem, got the WiFi all hooked up and running. I go to plug in the Ethernet and no Internet access. What do I need to do to be able to get Internet via hard wired??
Model: R7000|AC1900 Smart WIFI Router
Message 1 of 4
antinode
Guru

Re: R7000 Lan Connection not working

> I just bought a R7000 Modem, [...]

 

   An R7000 is a router, not a "Modem".  Firmware version?  Connected to
what?  ISP?

 

> [...] got the WiFi all hooked up and running. [...]

 

   Wi-Fi is wireless.  What's to "hook up"?

 

> [...] I go to plug in the Ethernet [...]

 

   An Ethernet cable normally has two ends.  What, exactly, are you
connecting to what, exactly?  (Hint: If a device has different types of
ports, then "connected to device" is not enough detail.)


   None of that is a useful problem description.  It does not say what
you did.  It does not say what happened when you did it.  As usual,
showing actual actions (commands) with their actual results (error
messages, LED indicators, ...) can be more helpful than vague
descriptions or interpretations.

 

> [...] What do I need to do to be able to get Internet via hard wired??

 

   Normally, one connects an Ethernet cable between some computer/device
and a LAN port on the router.  Then things happen.  LED indicators
change.  Software reports problems or success.

 

   Visit http://netgear.com/support , put in your model number, and look
for Documentation.  Get the User Manual (at least).  Read.  Look for the
LED descriptions and "Troubleshoot"?

Message 2 of 4
CTravis2016
Aspirant

Re: R7000 Lan Connection not working

An R7000 is a router, not a "Modem". Firmware version? Connected to
what? ISP?
Sorry, I meant to say router.
Firmware: V1.011.116_10.2.100
Connected directly from the modem which is also Netgear.
ISP: Mediacom

> [...] got the WiFi all hooked up and running. [...]

Wi-Fi is wireless. What's to "hook up"? The Ethernet from the modem to the router.

> [...] I go to plug in the Ethernet [...]

An Ethernet cable normally has two ends. What, exactly, are you
connecting to what, exactly? (Hint: If a device has different types of
ports, then "connected to device" is not enough detail.) I have port 1 directly to my PC and port 2 directly to the TV.

None of that is a useful problem description. It does not say what
you did. It does not say what happened when you did it. As usual,
showing actual actions (commands) with their actual results (error
messages, LED indicators, ...) can be more helpful than vague
descriptions or interpretations.

> [...] What do I need to do to be able to get Internet via hard wired??

Normally, one connects an Ethernet cable between some computer/device
and a LAN port on the router. Then things happen. LED indicators
change. Software reports problems or success.

So must be a software problem since the LEDs on the lan ports are still orange.

Visit http://netgear.com/support , put in your model number, and look
for Documentation. Get the User Manual (at least). Read. Look for the
LED descriptions and "Troubleshoot"?
Message 3 of 4
antinode
Guru

Re: R7000 Lan Connection not working

> Connected directly from the modem which is also Netgear.

 

   Has it a model number?  Whether it's a simple modem or a modem+router
might matter.  And, when you call an R7000 a modem, an actual model
number would seem to be more reliable than your description.

 

> So must be a software problem since the LEDs on the lan ports are
> still orange.

 

   Not really.

 

> [...] Get the User Manual (at least).  Read.  Look for the LED
> descriptions and "Troubleshoot"?

 

   Did you?  "orange" (which might be what Netgear calls "amber") does
not indicate an error condition, only a slower-than-gigabit/s physical
link.

 

   Is your complaint about the LED color, or is there some actual
functional problem?


> [...] I have port 1 directly to my PC and port 2 directly to the TV.

 

   I know nothing about your (unspecified) "my PC", but many TVs have
slower-than-gigabit/s Ethernet ports; they simply don't need higher
speed to do their job.  If your (unspecified) "my PC" is old enough,
then it, too, might lack a gigabit/s Ethernet port.

 

   A defective Ethernet cable can limit the speed, too.  All eight
conductors are needed for 1Gb/s speed; only (the right) four are needed
for lower speeds.

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