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Forum Discussion
junglesim
Jan 12, 2023Star
R7000. Some devices losing connection but not all
Hi, I apologise if this issued is covered elsewhere. On a daily basis, several of my home devices lose connection to the internet while still connected to My R7000 (firmware V1.0.11.136_10.2.120). S...
plemans
Jan 12, 2023Guru - Experienced User
No idea what model a "bog standard modem" is but they can be important. Some bridge modes are poorly implemented or not even a proper bridge mode at all.
Its why sometimes we'll recommend leaving a ISP supplied modem/router in router mode, disable its wifi, and then either put the netgears IP address into its DMZ or run the netgear in access point mode.
junglesim
Jan 12, 2023Star
It's a Virgin Media Super Hub 2 that I have had for an age (I doubt this would mean much too you so I omitted it). I will certainly give what you say a whirl, thanks. I am a tad sceptical that it'll work as I've had the modem in modem-mode connected to my R7000 for years and it worked flawlessly.
- plemansJan 12, 2023Guru - Experienced User
Ahh the virgin hubs.
It wouldn't be the first time I've seen one of those updated poorly and fubar everything.
Give it a shot, maybe it'll work.
If not, how many devices do you have the the R7000?
its getting a little older of a device having been released in 2013.
- junglesimJan 12, 2023StarThanks plemans. I have a newer virgin modem (again that I have had for ages, but I have never bothered using). Do you think it might be a hardware issue with the router and thus time for me to get a new one?
- plemansJan 12, 2023Guru - Experienced User
Tough to know this early.
And the R7000 was a pretty solid device. Usually if there's issues, a reinstall of firmware and factory reset can fix many corruption issues.
But its always a possibility.
But I'd try messing with the modem first and see where it gets you.
Did you say how many devices you had connected?