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Forum Discussion

jontyblack's avatar
jontyblack
Aspirant
Jan 05, 2018
Solved

R7000 WIFI devices fail to connect - obtaining IP address

Hi All,   I have had this router for about a year. Everything has been working fine until about 2 weeks ago. Up until this point I was runing a firmware 1.0.7.* (unsure of the exact version). I als...
Troubleshooting
pman27's avatar
pman27
Aspirant
Jan 06, 2018

Hi Folks,

 

I mentioned this a couple of weeks ago, didn't get any traction with the discussion.  I've been on V1.0.9.20_1.2.28 for a couple of weeks now and been stable but found all my devices offline this morning.  My iPhone wasn't on WiFi and when I tried to connect to my 5G guest network (been using that as a test rather than my Smart Connect 2.4 GHz + 5 GHz network) I got "No internet connection".  I was connecting to the network but not getting any valid IP address. 

 

I logged into my router via a PC with a wired connection and found the only attached devices were wired, no wireless.  I disabled the router as a DCHP server and it appeared to restart when I applied the setting.  After that, I saw that the devices configured with static IPs came back.  I re-enabled the DCHP server and applied and all devices came back after the restart.  

 

This would seem to indicate an issue with the router forgetting MAC/IP address assignments, though the reboot could be fixing anything.  It does make we wonder if there is an issue refreshing DCHP leases.  Hard to separate symptoms from problems.