Orbi WiFi 7 RBE973
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R7000 Wifi issues

wazlecracker
Aspirant

R7000 Wifi issues

I've had my trusty R7000 for a few months now and it's done very well, up until maybe a month or so ago. All of a sudden my wifi performance took a nose dive, however it wasn't my bandwidth, seems like it's more latency. I'll run a speed test on my various wifi devices and they will show the speeds I'm paying for as well as normal latency (~10ms), however whenever I try to use an app on my phone while connected to wifi it would act as if my internet had terribly high latency. I've tried rebooting it, rolling the firmware back to the last version and turning QoS on and off. Does anyone have any suggestions on how to fix this?

Message 1 of 13

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wazlecracker
Aspirant

Re: R7000 Wifi issues

So hitting the reset button solved my issues. Now I wish I knew what was causing it. Thanks for your help!

View solution in original post

Message 12 of 13

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Babylon5
NETGEAR Employee Retired

Re: R7000 Wifi issues

If it is just the phone which is showing issues, then I suggest that you install a ‘traceroute’ application on the phone to determine where the delays are.

Message 2 of 13
wazlecracker
Aspirant

Re: R7000 Wifi issues

Sorry it's not just the phone, I should have explained better, my desktop is also connected through wifi and it gets weird as well.
Message 3 of 13
Babylon5
NETGEAR Employee Retired

Re: R7000 Wifi issues

No problem, if you think there are delays then running a tracert on a PC (or the equivalent on a smartphone) should help identify where the delays are.

Message 4 of 13
rpoffen
Virtuoso

Re: R7000 Wifi issues

Do you have the Genie app installed on your PC (either from the included CD or having downloaded and installed it from the Netgear website)? Some have reported that this can cause issues for the router.

 

Message 5 of 13
wazlecracker
Aspirant

Re: R7000 Wifi issues

What specifically should I do with the tracert? Not sure what IP address I should put.

 

No I don't have the Genie app installed.

Message 6 of 13
Babylon5
NETGEAR Employee Retired

Re: R7000 Wifi issues

I think default values should do, so as per this example you would just use the URL of a site where you are seeing a slow response;

 

http://stackoverflow.com/questions/451967/what-do-the-numbers-reported-by-the-windows-tracert-mean

 

 e.g. tracert www.yahoo.com

Message 7 of 13
wazlecracker
Aspirant

Re: R7000 Wifi issues

Here are the results, as you can see on the 12th one it timed out. Does the same on a repeat. What do I do with this info?

 

C:\WINDOWS\system32>tracert www.google.com

Tracing route to www.google.com [74.125.21.105]
over a maximum of 30 hops:

1 31 ms 29 ms 31 ms 10.109.1.1
2 33 ms 43 ms 30 ms 45.32.128.1
3 30 ms 31 ms 31 ms xe-1-2-2.cr1.sjc2.us.as4436.gtt.net [69.22.143.237]
4 31 ms 31 ms 32 ms xe-11-3-1.sjc12.ip4.gtt.net [89.149.184.237]
5 31 ms 31 ms 32 ms as15169.sjc10.ip4.gtt.net [199.229.230.134]
6 44 ms 31 ms 31 ms 216.239.49.170
7 97 ms 97 ms 97 ms 209.85.246.38
8 82 ms 91 ms 84 ms 216.239.46.240
9 83 ms 71 ms 70 ms 209.85.240.23
10 96 ms 95 ms 99 ms 72.14.234.3
11 94 ms 96 ms 97 ms 209.85.142.153
12 * * * Request timed out.
13 97 ms 95 ms 96 ms yv-in-f105.1e100.net [74.125.21.105]

Message 8 of 13
Babylon5
NETGEAR Employee Retired

Re: R7000 Wifi issues

Timeouts can occur at a hop if that node doesn’t respond to ping.

 

You posted results are pretty close to mine (testing from the UK) and that output doesn’t look particularly odd to me. The idea is that if you find a site that appears to have high latency then this can occur if data is being delayed between your computer and the destination, and a tracert can often identify where this is occurring. If tracert shows no particular lags, then you can look at other possibilities like a slow server, your own computer firewall or AV software, or slow / unresponsive scripts.

Message 9 of 13
wazlecracker
Aspirant

Re: R7000 Wifi issues

Okay so if the issue is happening to every device that connects to the Wi-Fi whether it's the 2.4 or the 5 bands it pretty much has to be the router correct? Do you think factory resetting it and putting the original firmware would help?
Message 10 of 13
Babylon5
NETGEAR Employee Retired

Re: R7000 Wifi issues

A factory rest would not hurt, it might help to rule out other possible issues, or more hopefully get you up and running happily again. However while the router might be a common factor for all your devices, so is anything downstream of the router.

 

I suggest that you save your current router settings to a file before a factory reset. After the reset manually configure the router with the minimum settings needed to check if the issue is gone, and if it has reload the saved settings and check again. If that doesn't help then consider changing the firmware.

Message 11 of 13
wazlecracker
Aspirant

Re: R7000 Wifi issues

So hitting the reset button solved my issues. Now I wish I knew what was causing it. Thanks for your help!

Message 12 of 13
Babylon5
NETGEAR Employee Retired

Re: R7000 Wifi issues

That’s good, hopefully it will not be a recurring issue.

Message 13 of 13
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