NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Aeons's avatar
Aeons
Aspirant
May 10, 2017
Solved

R7000 not connecting

I've had my R7000 for a little over 2 years, roommate and I just moved, we used to have Time Warner with no problems, now we have Cox and today, a little over a week after moving, our router just stop...
Troubleshooting
TheEther's avatar
TheEther
Guru
May 10, 2017

Turn off the modem for a few minutes.  Connect the R7000 to modem, then turn it back on.  

 

If that still fails, then reset the R7000 to factory settings.  Push and hold the physical reset button for 8 to 10 seconds until all of the lights flash off and on.  Then repeat the above.

  • Aeons's avatar
    Aeons
    Aspirant
    May 10, 2017

    The factory reset did get it to connect, unfortunately it's slow as molasses again, as before. Plugging directly into the modem my computer was speedtesting around 59 MBPS, now it's around 2 through the router. Unfortunately the company wont help with the router because it's not one of theirs.

      • JamesGL's avatar
        JamesGL
        NETGEAR Employee Retired
        May 22, 2017

        Hi Aeons,

         

        We’d greatly appreciate hearing your feedback letting us know if you need further assistance.