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Forum Discussion
Aeons
May 10, 2017Aspirant
R7000 not connecting
I've had my R7000 for a little over 2 years, roommate and I just moved, we used to have Time Warner with no problems, now we have Cox and today, a little over a week after moving, our router just stop...
- May 16, 2017
Hi Aeons,
Check the firmware version of the router. Make sure to update it and reset after.
https://kb.netgear.com/000038289/R7000-Firmware-Version-1-0-7-12
Aeons
May 10, 2017Aspirant
The factory reset did get it to connect, unfortunately it's slow as molasses again, as before. Plugging directly into the modem my computer was speedtesting around 59 MBPS, now it's around 2 through the router. Unfortunately the company wont help with the router because it's not one of theirs.
JamesGL
May 16, 2017NETGEAR Employee Retired
Hi Aeons,
Check the firmware version of the router. Make sure to update it and reset after.
https://kb.netgear.com/000038289/R7000-Firmware-Version-1-0-7-12
- JamesGLMay 22, 2017NETGEAR Employee Retired
Hi Aeons,
We’d greatly appreciate hearing your feedback letting us know if you need further assistance.