R7000 - "FAILED TO GET FIRMWARE VERSION INFORMATION"

[bioya1]

Hello - 

I want to manually update the firmware; when I do it appears to be thinking about it and then I get this message:

"FAILED TO GET FIRMWARE VERSION INFORMATION" and it ends. What is the issue?

Also, do you know if there is a router out there that will auto-update these firmware changes?

Manyh thank!

Bob Glover

[michaelkenward · Accepted solution]

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@bioya1 wrote:

I want to manually update the firmware; when I do it appears to be thinking about it and then I get this message:

"FAILED TO GET FIRMWARE VERSION INFORMATION" and it ends. What is the issue?

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I assume that you are following the instructions for manual updates in the manual.

If you visit the support pages:

Support | NETGEAR

you can feed in the model number and find all the documentation for your hardware.

At what stage did you get this message? What are you doing when it happens?

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@bioya1 wrote:

Also, do you know if there is a router out there that will auto-update these firmware changes?

---

Most newer routers do this. Possibly even the latest firmware for the R7000.

Experienced users turn off this feature on the grounds that it can wreck their routers by removing their control.

[michaelkenward · Accepted solution]

---

@bioya1 wrote:

I want to manually update the firmware; when I do it appears to be thinking about it and then I get this message:

"FAILED TO GET FIRMWARE VERSION INFORMATION" and it ends. What is the issue?

---

I assume that you are following the instructions for manual updates in the manual.

If you visit the support pages:

Support | NETGEAR

you can feed in the model number and find all the documentation for your hardware.

At what stage did you get this message? What are you doing when it happens?

---

@bioya1 wrote:

Also, do you know if there is a router out there that will auto-update these firmware changes?

---

Most newer routers do this. Possibly even the latest firmware for the R7000.

Experienced users turn off this feature on the grounds that it can wreck their routers by removing their control.

[bioya1]

Thanks for the response. It was a simple operation, just click on the UPDATE inside the router and the search begins. I was expecting something like "You are on the current version already" or it would start the install process (whichever is correct). Getting the msg I saw made no sense in either case. I've done this before w/ no issues. Anyway, I am on the latest version 1.0.9.88 so all is good.