Orbi WiFi 7 RBE973
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R7000 wifi dropping connection constantly

nxi
Aspirant
Aspirant

R7000 wifi dropping connection constantly

Firmware: V1.0.8.34_1.2.15

OS: Windows 10 x64

OS 2: Android N

 

WiFi 2.4ghz settings

Region North America
Channel Auto (9)
Mode Up to 600 Mbps
Wireless AP On
Broadcast Name On
Wi-Fi Protected Setup Configured

 

WiFi 5ghz settings

Smart Connect ENABLED
Channel 149 + 153(P) + 157 + 161
Mode Up to 1300 Mbps

 

Constantly dropping connection over wifi with laptop and android smartphone. The router is unusable at times. It's been like this since the last 2 or 3 firmware updates.

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 1 of 11

Accepted Solutions
JamesGL
Master

Re: R7000 wifi dropping connection constantly

Hi All,

 

Reset the router to factory default and manually reconfigure it.

View solution in original post

Message 3 of 11

All Replies
Neu318
Aspirant

Re: R7000 wifi dropping connection constantly

My Nest thermostat has been dropping every few minutes after the firmware upgrade.  My iPhone also disappears from the list of attached devices.

Message 2 of 11
JamesGL
Master

Re: R7000 wifi dropping connection constantly

Hi All,

 

Reset the router to factory default and manually reconfigure it.

Message 3 of 11
JamesGL
Master

Re: R7000 wifi dropping connection constantly

Hi All,

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

Message 4 of 11
ifishskis
Tutor

Re: R7000 wifi dropping connection constantly

Last week I took my R7000 out of service because I (and especially my gamer kids) were getting sick of randomly losing the internet connection.  Would happen 3-4 times every day and last from 20 sec. to 1 minute, then "fix itself".  I would always update the firmware when a new one was releaded.  The new router that I leased from my ISP has worked flawlessly.  My ISP has noted ZERO connection problems with the line running to our house.

 

So I get the restoring factory default process but can you further explain the manual setup procedure?  What specific "things" (DNS, IP address, etc.) will I have to do manually?  I'd like to be as prepared as possible should I deceide to go this way.

 

It sucks having a $250 router (purchased 2 years ago) and it doesn't work reliably! 

 

p.s. it worked fine up until a few months ago.  I blamed it on the modem but that wasn't the problem.

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 5 of 11
JamesGL
Master

Re: R7000 wifi dropping connection constantly

Hi ifishskis,

 

You can follow this steps when configuring the router.

 

https://kb.netgear.com/22697/How-to-configure-your-NETGEAR-router-for-cable-internet-connection-with...

Message 6 of 11
ifishskis
Tutor

Re: R7000 wifi dropping connection constantly

this is how my 7000 is configured.  Again, this seems to have started happening ini the past few months.  I'm thinking a firmware issue?

Message 7 of 11
nxi
Aspirant
Aspirant

Re: R7000 wifi dropping connection constantly

I suspect it is a firmware issue too. I'm contemplating flashing the router with Tomato. I've used Tomato on another router, and it's great for a SOHO router. The stock firmware is not useable anymore.

Message 8 of 11
JamesGL
Master

Re: R7000 wifi dropping connection constantly

Hi All,

 

Have you tried this firmware?

 

https://kb.netgear.com/000039940/R7000-Firmware-Version-1-0-9-6

Message 9 of 11
ifishskis
Tutor

Re: R7000 wifi dropping connection constantly

When did this firmware come out?
Message 10 of 11
JamesGL
Master

Re: R7000 wifi dropping connection constantly

Hi ifishskis,

 

The firmware was release last week.

Message 11 of 11
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