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I have noticed ever since I started working from home on a laptop, that if both my phone (Samsung S8+) and the laptop (Lenovo ThinkPad w/ 10th gen i5), that after a random amount of time, or seemingly random, both will lose internet connectivity. Both devices will still have wifi connection, but I can sit and watch the command prompt ping 8.8.8.8 constantly, connect my phone, and somewhere between 5 and 20 minutes, it will start timing out, and my video on my phone will stop loading.
At first I thought IP mismatch, but both devices are showing different IPs, and I even tried setting my phone to 192.168.1.250 as a static IP and still didn't resolve it. Ethernet connected PCs are not impacted by this connection loss. I need to sit with my GFs phone and see if it too experiences the connection issues, as it'll be easier to monitor than the smartTV.
Could it be a conflict with some network or beam optimization? Should I start splitting my 2.4 and 5Ghz networks? What testing would help resolve this?
I no longer have tech support through Netgear for the device without buying more, but I do have warranty access, so I have opened a warranty ticket.
This seems like a similar set of symptoms to what I am having, but mine is not load based. I will see if disabling MU-MIMO resolves my issue. Seems like a possible solution, but if it does resolve it then I feel like a warranty replacement is more important due to how valuable MU-MIMO is supposed to be.
The modem is a Motorolla MB8611, I have Xfinity as my ISP. Sorry if that is not what you are asking.
DNS is set to automatic from ISP and is set to 75.75.75.75
with backup of 75.75.76.76
Networking is not my area of expertise so I don't go digging to change anything I don't need to. So please be patient if I don't understand the question.
Or do you just want me to factory reset the device and install the firmware after the reset?
Thank you for the firmware link though, odd the update check didn't see this. Would it be beneficial to just try updating the firmware alone without the reset?
I have updated the driver, and re-enabled MU-MIMO. With MU-MIMO disabled it seemed to be working with no issues, so here's to hoping a driver update resolves that issue and I can turn the feature back on. So far after about 10 minutes I am having no issues.
A couple days in and we are good to go I think. Looks like from now on I just need to go to the website directly for firmware updates vs relying on autoupdate
