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Forum Discussion
R7300 won't connect to internet through Arris modem
Hi, hoping someone can help: I have the R7300 connected via ethernet to an Arris modem (Cox cable) and am unable to establish an internet connection. i have tried cloning the mac address from a prev...
tomesco wrote:
I have the R7300 connected via ethernet to an Arris modem (Cox cable) and am unable to establish an internet connection.
What is that Arris modem? Model number?
What happens when you try to connect? What do the LEDs on the R7300 indicate? What firmware is it running on?
b) i don't know how to update it without connecting the router to the internet. any suggestions would be welcome.
How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support
You can do this by downloading the firmware and then connecting to the router off-line.
Thanks for the response:
It's an Arris CM8200. I was able to download and update the firmware on the R7300 to V1.0.0.74_1.0.29
The left light is white, and the 3rd and 4th LED are white or blinking indicating traffic. The second LED is usually amber, however, if I use the genie and spoof the MAC address of another router, the LED will go white and blink white, but I still don't have internet access. Interestingly, if I plug the ethernet from the modem into a LAN port (1) on the router, I can then access the router settings using 192.168.1.1 From there, it looks like it's not getting an IP or subnet from the modem. I've plugged in a router that works then tried hard coding the values into the R7300 and still it doesn't connect. When I go back to the WAN port, I can't connect at all to the R7300 other than to see the genie that pops up.
Let me know if any of that helps!