NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
rachelle9955
Jan 16, 2023Follower
R7350 update not working
My Netgear app on my phone states there is an update (1.2.0.92) i follow the instructions to update however once it states it's done the update shows up again. Any ideas on how to get it to download?
*I do have a laptop but it's doesn't have the port to hook it up to the router so I cannot do it that way
2 Replies
- plemansGuru - Experienced User
What firmware version are you on?
You can try updating manually.
https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router
- KitsapMaster
You stand a better chance of success using a web browser on your laptop than when using a mobile device (phone). Download the firmware update file. With your laptop connected to the router via Wi-Fi, follow the manual update instructions.