Orbi WiFi 7 RBE973
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R7500v2 can’t connect to spectrum modem

Floridaburt
Aspirant

R7500v2 can’t connect to spectrum modem

I had to move my spectrum modem / nighthawk WiFi router to another room in the house. The spectrum modem no longer recognizes the router.
Message 1 of 6
plemans
Guru

Re: R7500v2 can’t connect to spectrum modem

Doe the router recoginize the connection? 

Does the modem work if you plug a computer/pc directly into it? 

Does it work if you move it back?

Message 2 of 6
Floridaburt
Aspirant

Re: R7500v2 can’t connect to spectrum modem

I don’t have a way to connect my computer directly to the modem. When I first set this router up a spectrum technician somehow made the modem see the router. I just don’t know how he did that.
Message 3 of 6
plemans
Guru

Re: R7500v2 can’t connect to spectrum modem

Did you try moving it back? 

maybe the coax connection isn't wired through to where you moved it to

Message 4 of 6
Floridaburt
Aspirant

Re: R7500v2 can’t connect to spectrum modem

If the coax cable wasn’t working wouldn’t the tv be non-functional?
Message 5 of 6
plemans
Guru

Re: R7500v2 can’t connect to spectrum modem

tv and cable boxes don't need as good of a signal as a modem does. 

Which is why ISP's usually (or they should) put a double splitter on a cable when it first comes into the home. 1 leg should go to the modem and the other to feed the tv's/cable boxes. 

without seeing your actual cable connections page, its tough to tell what your signal looks like where you moved it to. 

Message 6 of 6
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